Career Opportunities

CARE AND BE CARED FOR – THIS IS YOUR HOME   Are you an experienced IT professional with expertise in Microsoft 365 solutions and managing complex architectures?  Do you have an aptitude for building strong working relationships with stakeholders to share your technical knowledge and enjoy working in a collaborative team environment? Are you passionate about exceptional health care and driven by a desire to help others? If so, take a look at this rewarding career opportunity working alongside a supportive and collaborative team of over 8,000 regulated health care and other professionals. ​​​We are amid a momentous time for health care in Ontario as we move to a more connected health care system through the Ontario Health Teams model of care.   Reporting to the Director of Information Technology and Network Management, the Information Technology Lead -  Microsoft 365 Solutions Architect plays a pivotal technical role in the organizational focus on the continuing support and operation of the IT infrastructure, cloud architecture and Microsoft M365 applications. The role will serve as a subject matter expert to the organization and will develop, implement and support Microsoft 365 solutions, aligning with organizational goals and improving overall business operations across HCCSS.   The Information Technology Lead -  Microsoft 365 Solutions Architect is part of a dynamic team, supporting all facets of the HCCSS IT infrastructure environments and contributing to the development, execution and maturing of the HCCSS IT program.  Working with state of the art technology, the role supports a highly available and highly secure environment with an expectation of limited downtime and immediate response.  The position has a strong collaborative working relationship with teams across HCCSS and with Ontario Health and supports initiatives related to patient services, staffing planning and business continuity, including labour relations planning.   What do we offer? We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer: ​ - Attractive comprehensive compensation packages and benefits​ - Valuable development opportunities​ - Membership in a world class defined benefit pension plan - Hybrid work environment - Ability to work within any of the 14 Home and Community Care Support Services geographies across the province ​   What will you do? - Develop and implement Microsoft 365 solutions that align with HCCSS’s business goals and strategies. - Lead advanced senior-level oversight for Microsoft 365 Online environments, covering design, implementation, maintenance, administration, and support. - Lead cross-functional teams through corroborating ideas, solutions, and implementation of Microsoft 365 technologies, including but not limited to, Exchange Online, SharePoint Online, OneDrive for Business, Teams, Power Platform and Azure AD Objects. - Provide governance, technical expertise, and guidance to other team members and business stakeholders to drive discovery, design, configuration, validation, piloting, deployment, and support of Microsoft 365 technologies. - Participate in Microsoft planning sessions and support the internal team with upcoming relevant changes to be aware of to support our teammates. - Evaluate, recommend, implement, and maintain standards across Microsoft 365 components. - Manage configurations and standards to identify, design, plan, recommend, and implement improvements including integrations with other systems. - Act as the subject matter expert for the Microsoft 365 environment and various cloud initiatives to configure, administer, maintain, and sustain the Microsoft 365 Tenant and 365 technologies. - Participate in assigned projects following effective requirements, design, development and implementation processes. - Enhance the administration capabilities within the Microsoft 365 environment using working knowledge of Microsoft 365 Administrator roles, duties and daily performance operations. - Contribute to the evaluation, planning, migration, deployment, and management of Microsoft 365 services. - Administer and support an enterprise-level Microsoft 365 infrastructure. - Assist in troubleshooting issues related to Microsoft 365 services and provide support to resolve complex technical problems and incidents. - Oversee the implementation of Microsoft 365 solutions, including configuration and customization. - Plan and execute migration strategies for transitioning from on-premises solutions to the cloud. - Design and implement identity and access management solutions using Azure Active Directory. - Configure and manage authentication, authorization and single sign-on (SSO) capabilities. - Collaborate with internal stakeholders to provide optimal system performance for the organization. - Design and conduct security audits, system backup procedures, and other recovery processes in accordance with the organization disaster recovery and business continuity strategies. - Create, administer and facilitate documentation as it relates to system configuration, mapping, processes, and service records. - Perform Microsoft 365 tenant management tasks for an enterprise, including its identities, security, compliance, and supporting technologies. - Provide effective and efficient service desk support of all user issues for both cloud-based and client application-based. - Analyse proposed solution architectures, technology, design and assist in IT development processes and recommend options that enhance services with solutions and business processes. - Identify, analyse, and recommend options for risk management at appropriate levels within the enterprise and the health care sector, including staff planning and Labour Relations contingency planning. - Consult with members and teams in HCCSS and Ontario Health to implement recommended security policies and related controls. - Work with the Security team to establish appropriate security processes, controls and ensure compliance with security policies. - Lead various HCCSS cloud initiatives providing expertise, facilitating collaboration and furthering objectives. - Manage end-to-end planning, architecture, solution development, and execution of program activities. - Support the ongoing development & maintenance of HCCSS Governance, Risk and Compliance processes to continuously monitor risk remediation, treatments, as well as exceptions.   What do you need? - Bachelor’s degree in a related field; relevant certifications from Microsoft, such as: Microsoft Certified Security, Compliance and Identity Fundamentals; Microsoft Certified Modern Desktop Administrator Associate; Microsoft Certified Messaging Administrator Associate; Microsoft Certified Teams Administrator Associate; Microsoft Certified Security Administrator Associate; Microsoft Certified Enterprise Administrator Expert; any additional certifications such as those related to Azure, Microsoft 365 and security would be considered an asset. - ITIL certification V3 / V4 Foundation is required, with direct and demonstrated knowledge of a defined ITIL practice or process - Commitment to maintaining and updating certifications as technology evolves. - 5 to 7 years of experience working in IT, with a focus on Microsoft technologies and demonstrated experience designing and implementing Microsoft 365 solutions and managing complex architectures. - Capability to plan and execute migration strategies including transitioning from on-premises solutions to the cloud. - Proven abilities in architecting and implementing identity solutions and collaboration platforms. - Proficiency in scheduled maintenance and deployment/release activities. - Solid understanding of policies, cross organizational roles, risk management, and governance. - In-depth understanding of Microsoft 365 services, including Azure Active Directory, SharePoint, Exchange Online, Microsoft Teams, OneDrive and related components. - Proficiency in designing and implementing identity solutions including single sign-on (SSO), multi-factor authentication (MFA) and identity federation. - Understanding of networking concepts relevant to Microsoft 365 such as DNS, firewalls and network connectivity. - Proficiency in scripting languages (e.g. PowerShell) for automation tasks and configuration management. - Familiarity with system administration, infrastructure design or related areas are an asset. - Knowledge of Microsoft 365 Platform management. - Understanding of cloud computing principles and experience with Microsoft Azure services. - Knowledge and understanding of tools and techniques for managing changes, incidents, and problems. - Strong knowledge of service management, control, and architecture frameworks such as ITIL. - Understanding of technology planning/service Roadmaps, Strategy and Operating Plan development. - Knowledge of disciplines such as Business practices, Applications, Information, Infrastructure, Privacy and/or Security. - Strong knowledge of organizational processes and business models. - Action oriented with a record of accomplishment of motivating other team members to achieve higher goals and improving the impact of technology initiatives. - Leadership skills with the ability to guide and mentor team members and influence decision-making at various levels within the organization. - Ability to collaborate effectively with cross-functional teams, including IT administrators, developers and business stakeholders. - Customer focused mind set with the ability to understand and address the needs of end-users and the broader organization. - Strong documentation skills to create clear and comprehensive architecture diagrams, design documents and user guides. - Excellent verbal and written communication skills to convey complex technical concepts to both technical and non-technical stakeholders with demonstrated experience presenting materials to large audiences - Project management skills to plan and execute Microsoft 365 implementation projects, ensuring they are delivered on time and within scope. - Strong analytical and problem-solving skills to address complex technical challenges and find innovative solutions. - Demonstrated ability to understand and discuss technical concepts, manage trade-offs, and evaluate opportunistic innovative ideas with internal and external partners.  We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date.   Who are we? We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care. Why join us? If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home. Equity, Inclusion, Diversity and Anti-Racism Commitment Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

CARE AND BE CARED FOR – THIS IS YOUR HOME   Are you an experienced Contracts Specialist seeking a rewarding career that cares for others, in an organization that cares for you? You’re looking in the right place.   Reporting to the Senior Manager, Contract Modernization and Implementation the Temporary Contracts Specialist – Medical Equipment & Supplies (MES) provides data analysis, reporting, and communications to support the contract and performance management of MES vendors.The position has a strong collaborative working relationship with teams across HCCSS and with Ontario Health and supports initiatives related to patient services, staffing planning and business continuity, including labour relations planning.   What will you do? - Reviews, analyzes, and organizes data related to MES vendors; monitors and implements best practice contract, performance, and accountability management initiatives, including quality and performance audits; and evaluates mitigation plans for service under delivery. - Reviews MES vendor reports and confirms that reporting requirements have been met and that internal performance monitoring tools are populated and distributed to appropriate parties; utilizes strong understanding of contract management to advise and proffer interpretations to staff and management. - Collects, collates, and analyzes required data for the Contract Modernization and Implementation Team related (but not limited to) volume and market share, geographic distribution of services, contract management indicators, vendor scorecards, and product and service utilization trends and usage. - Drafts presentation materials, briefing notes, and executive summaries for various audiences, including the Executive Leadership Team. - Supports Senior Manager, Contract Modernization and Implementation and the Quality & Risk team to investigate complaints and risk events related to patient care. - Collaborates with the Senior Manager to identify strategies and solutions to non-routine problems where information and precedence are not available. - Calculates formulas and values for content of agreements. Extracts data to populate agreements as appropriate. Extracts data to populate performance reports and tools to determine performance against contracted targets and obligations. - Coordinates activities related to Home and Community Care contracts and refreshes performance schedules, targets, and indicators as directed by the Director and Senior Managers of Contract Modernization and Implementation. - Updates market share data and equipment and supplies formularies in Client Health and Related Information System (CHRIS). - Collaborates with clinical services to maintain accurate contract formulary lists of Medical Equipment, Supplies, Infusion, and Negative Pressure Wound Therapy. - Analyzes data, prepares reports, and actively communicates findings to senior management for the purpose of decision-making. - Uses and where necessary develops, formats, and distributes appropriate methods and tools to collect data and monitor vendor performance. - Contributes to inter-HCCSS and ministry dialogue regarding performance standards and agreements and their application to vendors as required and requested. - Supports and organizes work related to Working Groups, provides secretariat support for meetings, and participates on project teams as required and requested. - Develops educational strategies and materials to promote joint Home and Community Care Support Services vendor and Service Provider operational processes.    What do you need? - Bachelor’s degree in related area such as Health Administration or Business Administration, or equivalent relevant field or work experience. - Supply Chain Management Designation an asset - Three to five years of experience in a health related project management role (preference to candidates with MES experience). - Strong knowledge of concepts and models used in data analysis. - Experience developing and implementing performance measurement tools and processes, preferably in the public sector and/or the health care industry. - Strong writing and presentation skills. - Ability to build, enhance and maintain relationships with service providers and vendors. - Excellent organizational, time management, interpersonal and communication skills. - Demonstrated skills in facilitation, collaboration and negotiation with multiple stakeholders and service providers. - Excellent knowledge of software programs in the Microsoft Office Suite (Excel, PowerPoint, Word, Teams, Outlook).   We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date.   What do we offer? We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer: ​ - Attractive comprehensive compensation packages and benefits​ - Valuable development opportunities​ - Membership in a world class defined benefit pension plan - Hybrid work environment; successful candidate could live anywhere in the province   Who are we? We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.   Why join us? If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.   Equity, Inclusion, Diversity and Anti-Racism Commitment Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.   We thank all applicants for their interest; however, only those selected for an interview will be contacted.   #hybrid

Are you an experienced registered nurse, physiotherapist, occupational therapist or social worker seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place.   As a Care Coordinator, you will assess and determine patient care needs and eligibility, provide access and referrals to community services, and engage with patients, caregivers and other health care practitioners.    Whether you work in our office, in the community, or a health care facility – you will play a lead role in providing connected, accessible, patient-centred care – and be supported by our collaborative team that includes over 8,000 regulated health care and other professionals.   As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.     What will you do? - In collaboration with patients and their families, assess care needs, determine eligibility for services, and develop individual care and service plans - Link patients with service providers - Coordinate and monitor care plan delivery - Establish a helping relationship with patients and their families - Balance patient needs and choices with available resources, ensuring patients’ values and preferences are respected   What must you have? - Membership, in good standing, with the applicable regulatory body: - College of Nurses of Ontario - College of Physiotherapists of Ontario - College of Occupational Therapists of Ontario - Ontario College of Social Workers and Social Service Workers - Recent experience in community health or a related field - Knowledge of the health care delivery system and community resources - Excellent interpersonal, communication, assessment problem-solving, and decision-making skills - Effective time management, prioritization and organizational skills, with the ability to work independently and co-operatively in a busy multidisciplinary environment - Established ability to accurately complete required documentation, reports and forms - A valid driver’s licence and access to a reliable vehicle - Proficient in a Windows environment - We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date.   What would give you the edge? - Experience working with diverse patient groups, e.g., multicultural, homeless, palliative, acquired brain injury (ABI), mental health, geriatrics, pediatrics - Case management experience or recent related community experience - Ability to speak French or another second language What you should know Job Posting: 025-24 Location: Timmins Bargaining Agent: ONA Effective Date: May 6, 2024, to September 12, 2025   Interested persons are invited to submit a cover letter and resume.   What do we offer? We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer: ​ - Attractive comprehensive compensation packages and benefits​ - Valuable development opportunities​ - Membership in a world class defined benefit pension plan​   Who we are We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.   If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.       Equity, Inclusion, Diversity and Anti-Racism Commitment Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.   We thank all applicants for their interest; however, only those selected for an interview will be contacted.  

IT Systems Coordinator North Simcoe Muskoka   CARE AND BE CARED FOR – THIS IS YOUR HOME   Posting Number: NU 24-05 Job Classification: IT Systems Coordinator Department: Information Technology EmploymentStatus: Permanent Full-Time OfficeLocation: Barrie PostingDate: April 10, 2024 PostingClosingDate: April 17, 2024 Apply to with resume/cover letter to: nsm.hr.careers@hccontario.ca   What will you do? This position is responsible for implementation and upgrade, ongoing support and maintenance, consultation and/or promotion of Information Technology (IT) systems (applications, hardware, infrastructure, etc.) and will participate in the successful delivery of IT solutions to meet Health Shared Service Ontario (HSSO) business needs. This role will provide first and second-tier technical support to internal and external Customers, as well as assistance to all members of the IT Team.   The IT Systems Coordinator will apply advanced skills and knowledge to ensure that IT systems and/or applications are available to meet the demands of the organization by applying the principles and skills of change management, incident and problem management and resolution, performance management, emergency response and communication. In addition, advanced skills in project leadership, communication and presentation and business process analysis and improvement will be utilized to ensure that the IT systems continue to meet the requirements of the organization. What must you have? Educational & Experience - Four year university degree in computer science or a related discipline or an equivalent combination of education and experience satisfactory to the Home and Community Care Support Services. - Microsoft Certified Systems Engineer (MSCE) certificate, Microsoft Certified Systems Administrator (MCSA) certificate, Microsoft Certified Database Administrator (MCDBA) (preferred). - Certification related to currently used network administration software (preferred). - Certification in relevant IT service management courses such as IT Infrastructure Library (ITIL) courses (preferred). - Three (3) to five (5) years’ experience with application, database, operating system and/or networking technologies including Windows Servers, SQL and/or BackOffice technology, LAN/WAN and Internet environments, and the configuration and operation of a variety of network and computer equipment. - Demonstrates experience in patient focused IT Services teams and services. Key Initial Responsibilities - Integrates, enhances, maintains, and supports the operation of IT infrastructure and services. - Participate in the communication process associated with managing critical outages and performance degradation. - Interface with HSSO, vendors and suppliers and other external support as required. - Develop and/or maintain the documentation for the various components in the IT environment including: configurations, guidelines, processes/procedures, knowledge base content and change management documentation. - Provide support services either remotely (preferred) or in-person for hardware, applications and the network environment by resolving IT-related issues for internal and external Customers within specified timelines. - Engage internal and/or external technicians for technical support when necessary. - Provide system administration of applications, servers, network equipment, etc. - Participate in IT after-hours on-call rotation and be able to provide support by telephone and/or by remote access. - Test, install, integrate, configure and monitor components in the IT environment. - Identify, document, monitor, investigate, manage, and resolve problems. - Apply configuration management practices and processes in order to ensure operational effectiveness and stability. - Maintain and ensure appropriate user access to information through application configuration, folder/role/group-based permissions to be used by the staff change process. - Support and develop the documentation for continuity of support across the IT team and for information sharing across the organization. - Maintain an environment for testing, developing and/or deploying updates, upgrades or images to workstations in the environment. - Maintain and support backup and recovery processes and procedures for the computing environment.   What do we offer? We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer: - Attractive comprehensive compensation packages and benefits - Valuable development opportunities - Membership in a world class defined benefit pension plan Who are we? We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care. Why join us? If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home. Equity, Inclusion, Diversity and Anti-Racism Commitment Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Are you passionate about exceptional health care and driven by a desire to help others? Interested in a rewarding career working alongside a supportive and collaborative team of over 8,000 regulated health care and other professionals? ​ ​ We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.  ​   ​We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer: ​ - Attractive comprehensive compensation packages and benefits​ - Valuable development opportunities​ - Membership in a world class defined benefit pension plan. ​ ​​If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.   ​ What will you do? Under the direction of the Manager, IT and Facilities, the IT Service Desk Technician provides Level 1 IT support services to office staff, remote staff and field staff, as well as to providers and patients who utilize a variety of our applications for the delivery of health care.  Working in coordination with other IT Team Members to provide a high level of service to the organization, the IT Service Desk Technician logs, tracks and troubleshoots technology related issues.  The IT Service Desk Technician duties require the setup, inventory, maintenance, troubleshooting and removal of all varieties of equipment, and the support and troubleshooting of a large variety of software systems.  In addition to providing user support through tickets, telephone calls and e-mail messages from staff and external users, the IT Service Desk Technician will proactively identify problems, facilitate resolutions, assist with hardware deployments, and promote good practice in the use of IT hardware and software, and participate in a range of IT projects and initiatives.  This position will involve travel between sites to support all Home and Community Care Support Services ESC primary office sites as required.   What must you have? - Post-secondary degree/diploma in Computer Science or Information Systems, or related - Microsoft Office Specialist (MOS) certification, Comptia A+, ITIL Foundations, or a minimum of two years of experience in the IT field, maintaining and troubleshooting hardware and software - Experience with Windows 7, Windows 10, Server 2012/2016/2019 and basic LAN administration - Advanced knowledge of MS Office and O365 products - Experience in maintaining and troubleshooting all varieties of hardware and software - Experience in supporting a Service Desk would be considered an asset - Excellent interpersonal, verbal and written communication skills are necessary, with a sound knowledge of the English language, spelling, punctuation, and grammar - Valid Ontario driver’s license and access to a vehicle - Ability to lift 25 pounds - Demonstrated interpersonal communication skills and an oral/written proficiency with Canada’s two official languages will be looked upon favourably  DEMONSTRATED ABILITY TO: - -  Time manage - Problem solve - Set priorities - Work independently - Manage Projects What do I need to know? STARTING DATE:   As soon as possible POSITION STATUS:  Temporary Full-Time (approximately six months) HOURS OF WORK:  Monday to Friday 8:00am – 4:30pm LOCATION: Windsor site Our IT Service Desk staff are members of CUPE Local 8916.   Who we are: We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care. If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.   By submitting an application, applicants are consenting to the sharing of their personal information with individuals from Home and Community Care Support Services Erie St. Clair who are participating in the selection process.   All applications will be reviewed; however, only those selected for an interview will be contacted. Equity, Inclusion, Diversity and Anti-Racism Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request. As a condition of employment and in compliance with the Home and Community Care Support Services mandatory COVID-19 Vaccination Policy, all employees are required to be fully vaccinated against COVID-19.   All staff are required to provide proof of vaccination with the following exceptions, in which case there would be a requirement to undergo regular COVID-19 rapid antigen screening tests:  - If there is a valid medical reason for not being fully vaccinated against COVID-19, documentation must be provided by a Medical Doctor or Nurse Practitioner and include the effective time-period for the medical reason - If there is valid human rights grounds (e.g. religious beliefs), evidence must be provided in accordance with the Ontario Human Rights Code and deemed satisfactory to Home and Community Care Support Services

Are you an experienced registered nurse, physiotherapist, occupational therapist or social worker seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place.   As a Care Coordinator, you will assess and determine patient care needs and eligibility, provide access and referrals to community services, and engage with patients, caregivers and other health care practitioners.    Whether you work in our office, in the community, or a health care facility – you will play a lead role in providing connected, accessible, patient-centred care – and be supported by our collaborative team that includes over 8,000 regulated health care and other professionals.   As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.     What will you do? - In collaboration with patients and their families, assess care needs, determine eligibility for services, and develop individual care and service plans - Link patients with service providers - Coordinate and monitor care plan delivery - Establish a helping relationship with patients and their families - Balance patient needs and choices with available resources, ensuring patients’ values and preferences are respected   What must you have? - Membership, in good standing, with the applicable regulatory body: - College of Nurses of Ontario - College of Physiotherapists of Ontario - College of Occupational Therapists of Ontario - Ontario College of Social Workers and Social Service Workers - Recent experience in community health or a related field - Knowledge of the health care delivery system and community resources - Excellent interpersonal, communication, assessment problem-solving, and decision-making skills - Effective time management, prioritization and organizational skills, with the ability to work independently and co-operatively in a busy multidisciplinary environment - Established ability to accurately complete required documentation, reports and forms - A valid driver’s licence and access to a reliable vehicle - Proficient in a Windows environment - We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date.   What would give you the edge? - Experience working with diverse patient groups, e.g., multicultural, homeless, palliative, acquired brain injury (ABI), mental health, geriatrics, pediatrics - Case management experience or recent related community experience - Ability to speak French or another second language What you should know - Job Posting: 058-24 - Bargaining Agent: ONA - Location: North Bay - Effective Date: Immediately to February 28, 2025   Interested persons are invited to submit a cover letter and resume by May 5, 2024, at 4:30 p.m. by visiting and applying through the organization website at: North East Careers | Home and Community Care Support Services (healthcareathome.ca)   What do we offer? We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer: ​ - Attractive comprehensive compensation packages and benefits​ - Valuable development opportunities​ - Membership in a world class defined benefit pension plan​   Who we are We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.   If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.       Equity, Inclusion, Diversity and Anti-Racism Commitment Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.   We thank all applicants for their interest; however, only those selected for an interview will be contacted.  

JOB POSTING #057-24   POSTING DATE: April 22, 2024   JOB TITLE:                                                Occupational Therapist – Full-Time INITIAL ASSIGNMENT:                           In-Home (SM IH OT-004) BARGAINING AGENT:                            OPSEU LOCATION:                                              Sault Ste. Marie LANGUAGE(S):                                        English EFFECTIVE DATE:                                    Immediately     Home and Community Care Support Services North East offers a wide-range of quality health-care services and resources to support people of all ages at home, school or in community. In addition to  planning, delivering and coordinating care for thousands of people each day in Northeastern Ontario,  we also manage eligibility and admissions to long-term care homes, short stay respite, assisted living, and adult day programs. We need caring, motivated people who are driven to help others and make difference in their community, to join our multi-disciplinary team.   POSITION SUMMARY: The Occupational Therapist is responsible for the provision of occupational therapy services to Home and Community Care Support Services North East patients in order to maximize the patient’s function, independence, and safety in their respective environment.   QUALIFICATIONS - Registered Occupational Therapist in good standing with the College of Occupational Therapists of Ontario; - In-depth knowledge of occupational therapy services and other community resources; - Good understanding of the roles of health care professionals; - Relevant occupational therapy experience in a community/health care environment; - Comprehensive and up-to-date knowledge of occupational therapy tools, processes, equipment, and assistive technology; - Knowledge of funding agencies related to the occupational therapy recommendations; - Practical knowledge and understanding of relevant legislation (e.g. regarding the provision of health care services, privacy, health and safety, etc.); - Comprehensive knowledge of the standards of practice and professional guidelines set forth by COTO; - Ability to prioritize professional duties, manage multiple patients, and efficiently organize workload; - Strong interpersonal and collaboration skills to work with diverse patient groups, case managers, family members/caregivers/Substitute Decision Makers, health care professionals, community organizations and service providers; - Effective listening, observation, and facilitation skills; - Ability to communicate information effectively through a variety of means including reports, letters, meetings, and presentations; - Working knowledge of computer software (email, internet) and Microsoft Office applications (Word, Excel); - Must have valid driver’s license and access to a vehicle; - Advanced oral and written proficiency in English is essential.   Occupational Therapists may qualify for a Rehabilitation Professionals Incentive Grant of $5,000 per year for three years which is paid by the Underserviced Area Program of the Ministry of Health and Long-Term Care.   Home and Community Care Support Services North East is an equal opportunity employer.  Personal information submitted will be used only for the purpose of determining suitability for this vacancy.  All applicants are thanked for their interest in this position.  Only those applicants selected for an interview will be contacted.   Individuals with a disability requiring accommodation during the application and/or the interview process should advise the recruitment contact so arrangements can be made. Interested persons are invited to submit a cover letter and resume by visiting and applying through the organization website at: North East Careers | Home and Community Care Support Services (healthcareathome.ca)   Please refer to posting number 057-24 when applying.   Home and Community Care Support Services has implemented a mandatory vaccination policy across the province that requires all staff to be fully vaccinated against COVID-19. Applicants being considered for employment will be required to provide proof of vaccination documentation confidentially to Human Resources upon hire. Any medical or human rights exemption requests will be reviewed and validated prior to an offer of employment.  

Are you an experienced registered nurse, physiotherapist, occupational therapist or social worker seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place.   As a Care Coordinator, you will assess and determine patient care needs and eligibility, provide access and referrals to community services, and engage with patients, caregivers and other health care practitioners.    Whether you work in our office, in the community, or a health care facility – you will play a lead role in providing connected, accessible, patient-centred care – and be supported by our collaborative team that includes over 8,000 regulated health care and other professionals.   As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.     What will you do? - In collaboration with patients and their families, assess care needs, determine eligibility for services, and develop individual care and service plans - Link patients with service providers - Coordinate and monitor care plan delivery - Establish a helping relationship with patients and their families - Balance patient needs and choices with available resources, ensuring patients’ values and preferences are respected   What must you have? - Membership, in good standing, with the applicable regulatory body: - College of Nurses of Ontario - College of Physiotherapists of Ontario - College of Occupational Therapists of Ontario - Ontario College of Social Workers and Social Service Workers - Recent experience in community health or a related field - Knowledge of the health care delivery system and community resources - Excellent interpersonal, communication, assessment problem-solving, and decision-making skills - Effective time management, prioritization and organizational skills, with the ability to work independently and co-operatively in a busy multidisciplinary environment - Established ability to accurately complete required documentation, reports and forms - A valid driver’s licence and access to a reliable vehicle - Proficient in a Windows environment - Advanced oral and written profienciency in English and in French is essential - We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date.   What would give you the edge? - Experience working with diverse patient groups, e.g., multicultural, homeless, palliative, acquired brain injury (ABI), mental health, geriatrics, pediatrics - Case management experience or recent related community experience - Ability to speak French or another second language What you should know - Job Posting: 049-24 - Bargaining Agent: ONA - Location: Sudbury - Effective Date: May 6, 2024 to May 30, 2025   Interested persons are invited to submit a cover letter and resume by May 2, 2024, at 4:30 p.m. by visiting and applying through the organization website at: North East Careers | Home and Community Care Support Services (healthcareathome.ca)   What do we offer? We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer: ​ - Attractive comprehensive compensation packages and benefits​ - Valuable development opportunities​ - Membership in a world class defined benefit pension plan​   Who we are We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.   If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.       Equity, Inclusion, Diversity and Anti-Racism Commitment Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.   We thank all applicants for their interest; however, only those selected for an interview will be contacted.  

Are you an experienced Nurse Practitioner looking for a different kind of practice environment, and comfortable practicing both independently and part of a team? This could be the position for you.   If so, take a look at this rewarding career opportunity working alongside a supportive and collaborative team of over 8,000 regulated health care and other professionals. We are amid a momentous time for health care in Ontario as we move to a more connected health care system through the Ontario Health Teams model of care.   Home and Community Care Support Services Erie St. Clair has a need for a Permanent Full Time Nurse Practitioner as described below. Home and Community Care Support Services Erie St. Clair is committed to supporting healthcare in a manner that is consistent with patient and family centred care. Applicants are required to have a demonstrated understanding and commitment to this care philosophy. This position understands the importance of quality and safety and requires a high degree of attention to detail and excellent time management skills. The position will be located within the Erie St. Clair Region.   What will you do? The Nurse Practitioner will adhere to the effective delivery of Nurse Practitioner services for the Palliative Care Consultation Team’s patients, and community patients unable to access care through a family physician, clinic, FHT, CHC, etc. upon referral from Home and Community Care Support Services ESC and in accordance with professional college standards, Ministry Guidelines and ESC policies.  The objective of the services delivered by the Nurse Practitioner is to diagnose, treat, evaluate, consult and manage complex pain and symptom and associated chronic disease management issues during the patient’s palliative trajectory, in order to delay/prevent institutionalization and facilitate reintegration into the community. These services will be available across various care sectors as required including home, hospital, retirement homes and long term care.  The Nurse Practitioner, as a member of the Palliative Care Consultation Team (PCCT), will work collaboratively with Hospice and be responsible for reviewing and completing assessments to assist in providing recommendations and consultative guidance to support challenging palliative symptom management and diagnoses. Travel for this position is required between all sites of the Home and Community Care Support Services Erie St. Clair and there is the potential that the Nurse Practitioner may work out of the Hospice sites.   What must you have? - Registered Nurse, Nurse Practitioner (Current registration with the College of Nurses) - Working knowledge of community resources and roles of health care professionals - Good knowledge of ESC priorities, policies, practices and service standards - Good knowledge and understanding of legislation governing health care activities - Knowledge of direct care/care coordination models used in community health care organizations - Specialized education required in palliative pain and symptom management including a minimum of Fundamentals and CAPCE. LEAP certification will be considered an asset.  - We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date - Must have a valid Ontario Driver’s License and access to a vehicle - Must be able to operate a computer What would give you an advantage? - Excellent written and oral communication skills - Strong interpersonal skills with the ability to provide mentorship and maintain professional relationships - Demonstrated interpersonal communication skills and an oral/written proficiency with Canada’s two official languages will be looked upon favourably What do we offer? We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer: ​ - Attractive comprehensive compensation packages and benefits​ - Valuable development opportunities​ - Membership in a world class defined benefit pension plan​ What do I need to know? STARTING DATE:  As soon as possible POSITION STATUS: Full-Time (Monday to Friday 8:30am to 4:30pm) HOURS OF WORK: 37.5 hours per week SALARY RANGE:  Commensurate with qualifications and experience LOCATION: Sarnia site POSTING EXPIRY: May 10, 2024 by 4:30pm This position is a Hybrid position and will be required to be onsite in the office as determined by the Employer. The successful applicant must be willing and able to attend onsite and in patient's' homes as required. Unionized Position   Who we are: We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care. If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.   By submitting an application, applicants are consenting to the sharing of their personal information with individuals from Home and Community Care Support Services Erie St. Clair who are participating in the selection process.   All applications will be reviewed; however, only those selected for an interview will be contacted.   Equity, Inclusion, Diversity and Anti-Racism Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.  

JOB POSTING #056-24                                                                                                                                                                                                                                       POSTING DATE: April 17, 2024   JOB TITLE:   Registered Nurse or Registered Practical Nurse – Community Transition   INITIAL ASSIGNMENT:  High Intensity Supports at Home Program (HISH)   BARGAINING AGENT:   ONA   LOCATION:   Haileybury or Kirkland Lake   LANGUAGE(S):  English and French   EFFECTIVE DATE: Immediately   Home and Community Care Support Services North East offers a wide-range of quality health-care services and resources to support people of all ages at home, school or in community. In addition to planning, delivering and coordinating care for thousands of people each day in Northeastern Ontario, we also manage eligibility and admissions to long-term care homes, short stay respite and assisted living. We need caring, motivated people who are driven to help others and make difference in their community, to join our multi-disciplinary team.   POSITION SUMMARY: The Registered Nurse (RN) or Registered Practical Nurse (RPN) – Community Transition assists with hospital transition home for Alternate Level of Care (ALC) patients with an imminent long-term care destination and other high-risk patients with similar needs in community who are long-term care waitlisted, meet eligibility criteria, and are at risk of requiring hospitalization and becoming ALC designated. The Community Transition Nurse (RN/RPN) provides individualized patient care through a holistic and collaborative approach, working closely with the High Intensity Supports at Home (HISH) team, patient/family and primary care provider to develop a unique plan of care specific to their needs.   NATURE & SCOPE: - Assists with hospital discharge and/or environmental transition of high-risk seniors, ensuring the patient is seen in home within 24-48 hours of being admitted to the HISH Program. The RPN will consult with the RN or assigned Care Coordinator when support is required for complex discharges or transitions.  - Coordinates with HISH or assigned Care Coordinator in the development of care plan necessary to provide patient with wrap-around, holistic nursing support to remain safely at home while waiting for LTC placement. - Provides ongoing, short-term support to patients’ through education and coaching, clinical assessment, assistance with medication management, and communication with primary care to reduce hospital admission/readmission. This may include daily visits to ensure patients’ needs are being met. The RPN will work in consultation with the RN or assigned Care Coordinator on complex patient files or issues outside of the RPN’s scope of practice. - Provides in-home nursing visits and manages patients’ care needs as presented, which may also include support with activities of daily living and instrumental activities of daily living (ADL/IADL). - Collaborates closely with the care team to ensure consistent, aligned communication; participates in weekly huddles as required. - In collaboration with the care team, works with patient/SDM and family members/caregivers and primary care provider to develop a transition plan that supports the unique needs of the patient.   QUALIFICATIONS: - Registered Nurse (RN) or Registered Practical Nurse (RPN) in good standing with the College of Nurses of Ontario; - Minimum 3-5 years clinical experience working as a Nurse (RN or RPN); - Recent and relevant experience, within the last 2-3 years, providing direct, hands-on nursing care; - Certification as a Gerontological Nurse (GNC) or Gerontology Practical Nurse (GPNC) an asset; - Superior clinical assessment skills and care planning skills; - Strong collaboration skills and ability to provide quality clinical service delivery in conjunction with patients and other stakeholders; - Ability to work independently; - Strong critical thinking and problem solving skills; - Effective interpersonal and communications skills; - Ability to provide health coaching and disease-specific education to patients; - Advanced oral and written proficiency in English and French is essential; - Must have valid driver’s license and access to a vehicle; travel to patient homes will be required; - Valid Emergency First Aid Certification and CPR.   Less qualified candidates may be considered.  However, candidates who meet all requirements will be given priority for an interview.   Home and Community Care Support Services North East is an equal opportunity employer. Personal information submitted will be used only for the purpose of determining suitability for this vacancy.  All applicants are thanked for their interest in this position.  Only those applicants selected for an interview will be contacted.   Individuals with a disability requiring accommodation during the application and/or the interview process should advise the recruitment contact so arrangements can be made.   Interested persons are invited to submit a cover letter and resume by visiting and applying through the organization website at:   North East Careers | Home and Community Care Support Services (healthcareathome.ca)   Please refer to posting #056-24 when applying.   Home and Community Care Support Services has implemented a mandatory vaccination policy across the province that requires all staff to be fully vaccinated against COVID-19. Applicants being considered for employment will be required to provide proof of vaccination documentation confidentially to Human Resources upon hire. Any medical or human rights exemption requests will be reviewed and validated prior to an offer of employment.          

Are you an experienced registered nurse (BScN), physiotherapist, occupational therapist, social worker, dietitian, or speech language pathologist seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place.   As a Care Coordinator, you will assess and determine patient care needs and eligibility, provide access and referrals to community services, and engage with patients, caregivers and other health care practitioners.    Whether you work in our office, in the community, or a health care facility – you will play a lead role in providing connected, accessible, patient-centred care – and be supported by our collaborative team that includes over 8,000 regulated health care and other professionals.   As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.   What will you do? - In collaboration with patients and their families, assess care needs, determine eligibility for services, and develop individual care and service plans - Link patients with service providers - Coordinate and monitor care plan delivery - Establish a helping relationship with patients and their families - Balance patient needs and choices with available resources, ensuring patients’ values and preferences are respected What must you have? - Membership, in good standing, with the applicable regulatory body: - College of Nurses of Ontario - College of Physiotherapists of Ontario - College of Occupational Therapists of Ontario - Ontario College of Social Workers and Social Service Workers - College of Audiologists and Speech Language Pathologists of Ontario - College of Dietitians of Ontario - 2+ years of recent experience in community health or a related field - Knowledge of the health care delivery system and community resources - Excellent interpersonal, communication, assessment, problem-solving, and decision-making skills - Effective time management, prioritization and organizational skills, with the ability to work independently and co-operatively in a busy multidisciplinary environment - Established ability to accurately complete required documentation, reports and forms - A valid driver’s licence and access to a reliable vehicle - Proficient in a Windows environment - We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date.   What would give you the edge? - Experience working with diverse patient groups, e.g., multicultural, homeless, palliative, acquired brain injury (ABI), mental health, geriatrics, pediatrics - Case management experience or recent related community experience - Ability to speak French or another second language What do we offer?   We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer: ​ - Attractive comprehensive compensation packages and benefits​ - Valuable development opportunities​ - Membership in a world class defined benefit pension plan​ What do I need to know? STARTING DATE:  As soon as possible POSITION STATUS:  Temporary Part-Time (approx. seven months with the possibility of an extension) HOURS OF WORK: Rotating schedule and hours of work- varies from 0860-1630, 0800-1800 on rotating basis Saturday through Friday SALARY RANGE: In accordance with the Collective Agreement (ONA) POSTING EXPIRY DATE: 4:30pm, April 26, 2024 These Windsor Hospital Care Coordinators work on site, at various Windsor-Essex Hospitals UNIONIZED POSITION   Who we are We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.   If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.     Equity, Inclusion, Diversity and Anti-Racism Commitment Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.   We thank all applicants for their interest; however, only those selected for an interview will be contacted.

  Are you an experienced registered nurse (BScN), physiotherapist, occupational therapist, social worker, dietitian, or speech language pathologist seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place.   As a Care Coordinator, you will assess and determine patient care needs and eligibility, provide access and referrals to community services, and engage with patients, caregivers and other health care practitioners.    Whether you work in our office, in the community, or a health care facility – you will play a lead role in providing connected, accessible, patient-centred care – and be supported by our collaborative team that includes over 8,000 regulated health care and other professionals.   As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.   What will you do? - In collaboration with patients and their families, assess care needs, determine eligibility for services, and develop individual care and service plans - Link patients with service providers - Coordinate and monitor care plan delivery - Establish a helping relationship with patients and their families - Balance patient needs and choices with available resources, ensuring patients’ values and preferences are respected What must you have?  Membership, in good standing, with the applicable regulatory body: - College of Nurses of Ontario - College of Physiotherapists of Ontario - College of Occupational Therapists of Ontario - Ontario College of Social Workers and Social Service Workers - College of Audiologists and Speech Language Pathologists of Ontario - College of Dietitians of Ontario - 2+ years of recent experience in community health or a related field - Knowledge of the health care delivery system and community resources - Excellent interpersonal, communication, assessment, problem-solving, and decision-making skills - Effective time management, prioritization and organizational skills, with the ability to work independently and co-operatively in a busy multidisciplinary environment - Established ability to accurately complete required documentation, reports and forms - A valid driver’s licence and access to a reliable vehicle - Proficient in a Windows environment - We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date. What would give you the edge? - Experience working with diverse patient groups, e.g., multicultural, homeless, palliative, acquired brain injury (ABI), mental health, geriatrics, pediatrics - Case management experience or recent related community experience - Ability to speak French or another second language What do we offer?  We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer: ​ - Attractive comprehensive compensation packages and benefits​ - Valuable development opportunities​ - Membership in a world class defined benefit pension plan​ What do I need to know? ANTICIPATED START DATE:  May 27, 2024 POSITION STATUS:  Temporary Full-Time (approx. October 2025) HOURS OF WORK: Monday – Sunday (8:00a.m. – 8:00p.m.) SITE: Chatham POSTING EXPIRY: May 3, 2024 UNIONIZED POSITION   Who we are We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care. If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.   Equity, Inclusion, Diversity and Anti-Racism Commitment Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request. We thank all applicants for their interest; however, only those selected for an interview will be contacted.  

  Are you an experienced registered nurse (BScN), physiotherapist, occupational therapist, social worker, dietitian, or speech language pathologist seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place.   As a Care Coordinator, you will assess and determine patient care needs and eligibility, provide access and referrals to community services, and engage with patients, caregivers and other health care practitioners.    Whether you work in our office, in the community, or a health care facility – you will play a lead role in providing connected, accessible, patient-centred care – and be supported by our collaborative team that includes over 8,000 regulated health care and other professionals.   As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.   What will you do? - In collaboration with patients and their families, assess care needs, determine eligibility for services, and develop individual care and service plans - Link patients with service providers - Coordinate and monitor care plan delivery - Establish a helping relationship with patients and their families - Balance patient needs and choices with available resources, ensuring patients’ values and preferences are respected What must you have?  Membership, in good standing, with the applicable regulatory body: - College of Nurses of Ontario - College of Physiotherapists of Ontario - College of Occupational Therapists of Ontario - Ontario College of Social Workers and Social Service Workers - College of Audiologists and Speech Language Pathologists of Ontario - College of Dietitians of Ontario - 2+ years of recent experience in community health or a related field - Knowledge of the health care delivery system and community resources - Excellent interpersonal, communication, assessment, problem-solving, and decision-making skills - Effective time management, prioritization and organizational skills, with the ability to work independently and co-operatively in a busy multidisciplinary environment - Established ability to accurately complete required documentation, reports and forms - A valid driver’s licence and access to a reliable vehicle - Proficient in a Windows environment - We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date. What would give you the edge? - Experience working with diverse patient groups, e.g., multicultural, homeless, palliative, acquired brain injury (ABI), mental health, geriatrics, pediatrics - Case management experience or recent related community experience - Ability to speak French or another second language What do we offer?   We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer: - Attractive comprehensive compensation packages and benefits​ - Valuable development opportunities​ - Membership in a world class defined benefit pension plan​ What do I need to know? ANTICIPATED START DATE:  May 27, 2024 POSITION STATUS:  Temporary Full-Time (approx. October 2025) HOURS OF WORK: Monday – Sunday (8:00a.m. – 8:00p.m.) SITE: Chatham POSTING EXPIRY: 4:30pm, May 3, 2024 UNIONIZED POSITION   Who we are We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care. If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.   Equity, Inclusion, Diversity and Anti-Racism Commitment Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Are you an experienced registered nurse (BScN), physiotherapist, occupational therapist, social worker, dietitian, or speech language pathologist seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place. As a Care Coordinator, you will assess and determine patient care needs and eligibility, provide access and referrals to community services, and engage with patients, caregivers and other health care practitioners.    Whether you work in our office, in the community, or a health care facility – you will play a lead role in providing connected, accessible, patient-centred care – and be supported by our collaborative team that includes over 8,000 regulated health care and other professionals.   As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.   What will you do? - In collaboration with patients and their families, assess care needs, determine eligibility for services, and develop individual care and service plans - Link patients with service providers - Coordinate and monitor care plan delivery - Establish a helping relationship with patients and their families - Balance patient needs and choices with available resources, ensuring patients’ values and preferences are respected   What must you have? - Membership, in good standing, with the applicable regulatory body: - College of Nurses of Ontario - College of Physiotherapists of Ontario - College of Occupational Therapists of Ontario - Ontario College of Social Workers and Social Service Workers - College of Audiologists and Speech Language Pathologists of Ontario - College of Dietitians of Ontario - 2+ years of recent experience in community health or a related field - Knowledge of the health care delivery system and community resources - Excellent interpersonal, communication, assessment, problem-solving, and decision-making skills - Effective time management, prioritization and organizational skills, with the ability to work independently and co-operatively in a busy multidisciplinary environment - Established ability to accurately complete required documentation, reports and forms - A valid driver’s licence and access to a reliable vehicle - Proficient in a Windows environment - We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date.   What would give you the edge? - Experience working with diverse patient groups, e.g., multicultural, homeless, palliative, acquired brain injury (ABI), mental health, geriatrics, pediatrics - Case management experience or recent related community experience - Ability to speak French or another second language    What do we offer?  We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer: ​ - Attractive comprehensive compensation packages and benefits​ - Valuable development opportunities​ - Membership in a world class defined benefit pension plan​ What do I need to know? STARTING DATE:  As soon as possible POSITION STATUS:  Temporary Full-Time (approx. 1 year with the possibility of an extension) HOURS OF WORK: Rotating schedule and hours of work- varies from 0800-1600, 0800-1800 on rotating basis Saturday through Friday SALARY RANGE: In accordance with the Collective Agreement (ONA) This position is a Hospital Care Coordinator position assigned to Erie Shores Healthcare Hospital in Leamington. Unionized position Posting expiry:4:30 pm, May 3, 2024   Who we are We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.   If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.       Equity, Inclusion, Diversity and Anti-Racism Commitment Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.   We thank all applicants for their interest; however, only those selected for an interview will be contacted.

JOB POSTING #055-24   POSTING DATE:  April 16, 2024   JOB TITLE: Language Pathologist – Temporary, Full-Time   INITIAL ASSIGNMENT: In-Home (SUD IH SLP-003)   BARGAINING AGENT: OPSEU   LOCATION: Sudbury   LANGUAGE(S): English   EFFECTIVE DATE: July 2, 2024 to July 18, 2025     Home and Community Care Support Services North East offers a wide-range of quality health-care services and resources to support people of all ages at home, school or in community. In addition to  planning, delivering and coordinating care for thousands of people each day in Northeastern Ontario,  we also manage eligibility and admissions to long-term care homes, short stay respite, assisted living, and adult day programs. We need caring, motivated people who are driven to help others and make difference in their community, to join our multi-disciplinary team.   POSITION SUMMARY: The Speech-Language Pathologist is responsible for the provision of speech-language pathology services to Home and Community Care patients in order to address and improve communication and/or swallowing disorders.   QUALIFICATIONS - Registered Speech-Language Pathologist in good standing with the College of Audiologists and Speech-Language Pathologists of Ontario (CASLPO); - In-depth knowledge of speech-language pathology services and other community resources, treatment centres, and organizations; - Good understanding of the roles of other health care professionals; - Relevant speech language pathology experience in a community/health care environment; - Comprehensive and up-to-date knowledge of speech language pathology tools, processes, equipment, and assistive technology; - Knowledge of funding agencies related to the speech language pathology recommendations; - Practical knowledge and understanding of relevant legislation (e.g. regarding the provision of health care services, privacy, health and safety, etc.); - Comprehensive knowledge of the standards of practice and professional guidelines set forth by CASLPO; - Ability to prioritize professional duties and manage multiple patients, and efficiently organize workload; - Strong interpersonal and collaboration skills to work with diverse patient groups, case managers, family members/caregivers/Substitute Decision Makers, health care professionals, community organizations and service providers; - Effective listening, observation and facilitation skills; - Ability to communicate information effectively through a variety of means including meetings, reports, letters, and presentations; - Working knowledge of computer software (email, internet) and Microsoft Office applications (Word, Excel); - Must have valid driver’s license and access to a vehicle, as regular travel within the Nipissing District will be required. Travel to other areas within the North East geography may also be required from time to time, as the business needs require; - Valid Emergency First Aid Certification; - Advanced oral and written proficiency in English is essential.   Less qualified candidates may be considered. However, candidates who meet all requirements will be given priority for an interview. Speech Language Pathologists may qualify for a Rehabilitation Professionals Incentive Grant of $5,000 per year for three years which is paid by the Underserviced Area Program of the Ministry of Health and Long-Term Care.   Home and Community Care Support Services North East is an equal opportunity employer.  Personal information submitted will be used only for the purpose of determining suitability for this vacancy.  All applicants are thanked for their interest in this position.  Only those applicants selected for an interview will be contacted.   Individuals with a disability requiring accommodation during the application and/or the interview process should advise the recruitment contact so arrangements can be made.   Interested persons are invited to submit a cover letter and resume by visiting and applying through the organization website at:   North East Careers | Home and Community Care Support Services (healthcareathome.ca)   Please refer to posting number 055-24 when applying.   Home and Community Care Support Services has implemented a mandatory vaccination policy across the province that requires all staff to be fully vaccinated against COVID-19. Applicants being considered for employment will be required to provide proof of vaccination documentation confidentially to Human Resources upon hire. Any medical or human rights exemption requests will be reviewed and validated prior to an offer of employment.

Are you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You’re looking in the right place.   As a Team Assistant, you will provide support for the assigned team in their daily activities to ensure that patients receive prompt, effective customer service.    By applying your health care administrative support experience – you will have the opportunity to play a key role in providing connected, accessible, patient-centred care – and be supported by our collaborative team that includes over 8,000 regulated health care and other professionals.   As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.     What will you do? - Provide administrative support services to Care Coordinators - Process new referrals, and orders for services, supplies and equipment - Process and assist in managing confidential patient records - Enter, update and maintain a high volume of patient data in the electronic database - Answer a high volume of telephone inquiries from patients, families and service providers, and refer callers as appropriate - Provide back-up support to other positions, as required   What must you have? - A Grade 12 diploma (minimum) - Relevant experience providing clerical support services in a computerized office environment - Accurate keyboarding/data-entry skills - Proficient with database software, MS Word and Excel, and other applications in a Windows environment - Excellent organizational skills and ability to work with minimal supervision - Advanced multi-tasking skills, with the ability to meet performance and service goals - Exceptional interpersonal skills and ability to work as part of a team and interact tactfully and sensitively with patients from wide-ranging cultural, ethnic and socio-economic backgrounds - Excellent oral and written communication skills, including strong listening skills - Advanced oral and written proficiency in English and French is essential - Flexibility to work a schedule that includes days, evenings and weekends to meet organizational needs - We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date   What would give you the edge? - A college diploma in the health or social services field, or business/office administration - Familiarity with medical terminology, and office administrative procedures/concepts - Knowledge of services provided by Home and Community Care Support Services - Ability to speak French or another second language What you should know - Job Posting: 054-24 - Bargaining Agent: OPSEU - Location: Timmins, Parry Sound or Kirkland Lake - Effective Date: Immediately to November 8, 2024   Interested persons are invited to submit a cover letter and resume  by visiting and applying through the organization website at: North East Careers | Home and Community Care Support Services (healthcareathome.ca)   What do we offer? We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer: - Attractive comprehensive compensation packages and benefits - Valuable development opportunities - Membership in a world class defined benefit pension plan   Who we are We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.   If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.     Equity, Inclusion, Diversity and Anti-Racism Commitment Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.   We thank all applicants for their interest; however, only those selected for an interview will be contacted.  

Are you an experienced registered nurse (BScN), physiotherapist, occupational therapist, social worker, or speech language pathologist seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place.   As a Care Coordinator, you will assess and determine patient care needs and eligibility, provide access and referrals to community services, and engage with patients, caregivers and other health care practitioners.    Whether you work in our office, in the community, or a health care facility – you will play a lead role in providing connected, accessible, patient-centred care – and be supported by our collaborative team that includes over 8,000 regulated health care and other professionals.   As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.     What will you do? - In collaboration with patients and their families, assess care needs, determine eligibility for services, and develop individual care and service plans - Link patients with service providers - Coordinate and monitor care plan delivery - Establish a helping relationship with patients and their families - Balance patient needs and choices with available resources, ensuring patients’ values and preferences are respected   What must you have? - Membership, in good standing, with the applicable regulatory body: - College of Nurses of Ontario - College of Physiotherapists of Ontario - College of Occupational Therapists of Ontario - Ontario College of Social Workers and Social Service Workers - College of Audiologists and Speech Language Pathologists of Ontario - Three (3) to five (5) years of recent experience in children's health with a focus on children and youth with medical complexity and high risk/high utilization conditions. - Understanding of Ontario's provincial supports and strategies available to children with medical complexity and other conditions e.g. Complex Kids Ontario, Ministry of Health, Ministry of Children, Community and Social Services, and Ministry of Education - Experienced and knowledgeable regarding community services and resources for children and youth within Mississauga Halton Geography - Clinical expertise providing patient and family-centred care, including critical thinking, ethical decision-making, and an ability to collaborate with a variety of different stakeholders including tertiary hospitals, community partner providers, primary and school staff, to ensure seamless delivery of care at thome and participation at school. - Demonstrated leadership abilities to support inter-professional teams, including partners and providers within the circle of care, caregivers, parents, school staff, respite providers and colleagues.   - Excellent interpersonal, communication, assessment, problem-solving, and decision-making skills - Effective time management, prioritization and organizational skills, with the ability to work independently and co-operatively in a busy multidisciplinary environment - Established ability to accurately complete required documentation, reports and forms - A valid driver’s licence and access to a reliable vehicle - Proficient in a Windows environment - We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date. What would give you the edge? - Experience working with diverse patient groups, e.g., multicultural, homeless, palliative, acquired brain injury (ABI), mental health, geriatrics, pediatrics - Case management experience or recent related community experience - Ability to speak French or another second language     What do we offer?   We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer: ​ - Attractive comprehensive compensation packages and benefits​ - Valuable development opportunities​ - Membership in a world class defined benefit pension plan​   Who we are   We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.   If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.       Equity, Inclusion, Diversity and Anti-Racism Commitment Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.   We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Are you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You’re looking in the right place.   As a Team Assistant, you will provide support for the assigned team in their daily activities to ensure that patients receive prompt, effective customer service.    By applying your health care administrative support experience – you will have the opportunity to play a key role in providing connected, accessible, patient-centred care – and be supported by our collaborative team that includes over 8,000 regulated health care and other professionals.   As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.     What will you do? - Provide administrative support services to Care Coordinators - Process new referrals, and orders for services, supplies and equipment - Process and assist in managing confidential patient records - Enter, update and maintain a high volume of patient data in the electronic database - Answer a high volume of telephone inquiries from patients, families and service providers, and refer callers as appropriate - Provide back-up support to other positions, as required   What must you have? - A Grade 12 diploma (minimum) - Relevant experience providing clerical support services in a computerized office environment - Accurate keyboarding/data-entry skills - Proficient with database software, MS Word and Excel, and other applications in a Windows environment - Excellent organizational skills and ability to work with minimal supervision - Advanced multi-tasking skills, with the ability to meet performance and service goals - Exceptional interpersonal skills and ability to work as part of a team and interact tactfully and sensitively with patients from wide-ranging cultural, ethnic and socio-economic backgrounds - Excellent oral and written communication skills in English, including strong listening skills - Flexibility to work a schedule that includes days, evenings and weekends to meet organizational needs - We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date   What would give you the edge? - A college diploma in the health or social services field, or business/office administration - Familiarity with medical terminology, and office administrative procedures/concepts - Knowledge of services provided by Home and Community Care Support Services - Ability to speak French or another second language What you should know - Job Posting: 006-24 - Bargaining Agent: OPSEU - Location: Sudbury - Effective Date: Immediately   Interested persons are invited to submit a cover letter and resume.   What do we offer? We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer: - Attractive comprehensive compensation packages and benefits - Valuable development opportunities - Membership in a world class defined benefit pension plan   Who we are We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.   If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.     Equity, Inclusion, Diversity and Anti-Racism Commitment Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.   We thank all applicants for their interest; however, only those selected for an interview will be contacted.  

Job Posting: #053-24                                                                                                                                                                                    POSTING DATE:  April 16, 2024   JOB TITLE: Nurse Specialized in Wound, Ostomy, & Continence – Full-Time   INITIAL ASSIGNMENT: In Home (SUD ET RN-001)   BARGAINING AGENT: ONA   LOCATION: Sudbury   LANGUAGE: English   EFFECTIVE DATE: June 3, 2024   Home and Community Care Support Services North East offers a wide-range of quality health-care services and resources to support people of all ages at home, school or in community. In addition to  planning, delivering and coordinating care for thousands of people each day in Northeastern Ontario,  we also manage eligibility and admissions to long-term care homes, short stay respite, assisted living, and adult day programs. We need caring, motivated people who are driven to help others and make difference in their community, to join our multi-disciplinary team.   POSITION SUMMARY The Nurse Specialized in Wound, Ostomy and Continence is responsible for providing support, treatment recommendations and follow-up care on identified problem wounds and ostomies.  Functions of the role may include consultation, direct patient care, education and research.  The Nurse Specialized in Wound, Ostomy and Continence facilitates the utilization of the wound care program by assisting with staff and service provider education as well as to Home and Community Care patients upon referral from Care Coordinators and in accordance with professional college standards, Ministry guidelines and Home and Community Care Support Services policies.   QUALIFICATIONS: - Registered Nurse in good standing with the College of Nurses of Ontario (CNO); - Certificate from Nurses Specialized Wound, Ostomy, & Continence Canada (NSWOCC) in Wound, Ostomy and Continence required; - In-depth knowledge of home health care and other community resources; - Good understanding of the roles of other health care professionals; - Knowledge of funding agencies available to support patients; - Demonstrated case management, assessment and interviewing skills; - Practical knowledge and understanding of relevant legislation (e.g., regarding the provision of health care services, privacy, health, and safety, etc.); - Comprehensive knowledge of the standards of practice and professional guidelines set forth by the College of Nurses of Ontario and Nurses Specialized in Wound, Ostomy, & Continence Canada (NSWOCC); - Ability to prioritize professional duties, manage multiple patients, and efficiently organize workload; - Strong interpersonal and collaboration skills to work with diverse patient groups, care coordinators, family members/caregivers/Substitute Decision Makers, health care professionals, community organizations and service providers; - Effective listening, observation, and facilitation skills; - Ability to communicate information effectively through a variety of means including reports, letters, meetings, and presentation; - Working knowledge of computer software (email, internet) and Microsoft Office applications (Word, Excel); - Must have valid driver’s license and access to a vehicle; - Valid Emergency First Aid Certification; - Oral and written proficiency in English is essential.   Home and Community Care Support Services North East is an equal opportunity employer.  Personal information submitted will be used only for the purpose of determining suitability for this vacancy.  All applicants are thanked for their interest in this position.  Only those applicants selected for an interview will be contacted.   Individuals with a disability requiring accommodation during the application and/or the interview process should advise the recruitment contact so arrangements can be made.   Interested persons are invited to submit a cover letter and resume by visiting and applying through the organization website at:   North East Careers | Home and Community Care Support Services (healthcareathome.ca)   Please refer to posting number 053-24 when applying.   Home and Community Care Support Services has implemented a mandatory vaccination policy across the province that requires all staff to be fully vaccinated against COVID-19. Applicants being considered for employment will be required to provide proof of vaccination documentation confidentially to Human Resources upon hire. Any medical or human rights exemption requests will be reviewed and validated prior to an offer of employment.  

Are you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You’re looking in the right place.   As a Patient Services Assistant, you will provide support for the assigned team in their daily activities to ensure that patients receive prompt, effective customer service.    By applying your health care administrative support experience – you will have the opportunity to play a key role in providing connected, accessible, patient-centred care – and be supported by our collaborative team that includes over 8,000 regulated health care and other professionals.   As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.     What will you do? - Provide administrative support services to Care Coordinators - Process new referrals, and orders for services, supplies and equipment - Process and assist in managing confidential patient records - Enter, update and maintain a high volume of patient data in the electronic database - Answer a high volume of telephone inquiries from patients, families and service providers, and refer callers as appropriate - Provide back-up support to other positions, as required   What must you have? - A Grade 12 diploma (minimum) - 2+ years’ related office experience - Accurate keyboarding/data-entry skills - Proficient with database software, MS Word and Excel, and other applications in a Windows environment - Excellent organizational skills and ability to work with minimal supervision - Advanced multi-tasking skills, with the ability to meet performance and service goals - Exceptional interpersonal skills and ability to work as part of a team and interact tactfully and sensitively with patients from wide-ranging cultural, ethnic and socio-economic backgrounds - Excellent oral and written communication skills, including strong listening skills - Flexibility to work a schedule that includes days, evenings and weekends to meet organizational needs - We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date    What would give you the edge? - A college diploma in the health or social services field, or business/office administration - Familiarity with medical terminology, and office administrative procedures/concepts - Knowledge of services provided by Home and Community Care Support Services - Ability to speak French or another second language    What do we offer? We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer: - Attractive comprehensive compensation packages and benefits - Valuable development opportunities - Membership in a world class defined benefit pension plan   What do I need to know? Anticipated Start Date:  May 27, 2024 Hours of work:   7 hour shifts - between the hours of 8:00 a.m. and 8:00 p.m.  (The successful applicant may be required to work a maximum of three (3) weekends out of six (6) in each posted schedule) Site: Sarnia site Posting Expiry: May 3, 2024 Unionized Position    Who we are We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.   If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.     Equity, Inclusion, Diversity and Anti-Racism Commitment Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.   We thank all applicants for their interest; however, only those selected for an interview will be contacted.