Registered Nurse-Hospital to Home
Are you an experienced registered nurse, physiotherapist, occupational therapist, social worker (MSW), dietitian, or speech language pathologist seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place.
What will you do?
- Accountable and responsible for the provision of general and specialized nursing duties and work assignments on a daily basis, according to the Standards of Nursing Practice of the College of Nurses of Ontario,and approved standards of care of the Home and Community Care Support Services Central West.
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Responsible and accountable for providing quality patient/family focused nursing care to a community patient population.
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Practice within their full scope to plan, organize and provide care to patients in accordance with the nursing philosophy and standards set by the Home and Community Care Support Services Central West in collaboration with Home and Community Care Support Services, WOHS, and HHCC and according to the standards of nursing practice of the College of Nurses of Ontario and within the Regulated Health Professionals Act legislation.
What must you have?
- BScN preferred and minimum completion of community college diploma in nursing required
- Ongoing annual recertification of BCLS/BLS or CPR (BCLS/BLS for Healthcare Provider or CPR Healthcare Provider level current)
- Current Registration with the College of Nurses of Ontario
- Case Management Certificate is an asset
- Current health care provider BCLS
- Physical assessment course preferred
- Minimum of two (2) years acute hospital relevant experience as a Registered Nurse
- Working experience in an Emergency Department/Critical care and Community Nursing preferred
- Demonstrated knowledge, experience and ability to care for patients with the following:
- initiation and maintenance of IV therapy
- administration of medication above the drip chamber
- health assessment
- catheterization
- normal and abnormal blood values
- blood glucose monitoring
- nasogastric tube
- wound management skills
- excellent infection control practices
- Appropriate lifting techniques
- Working knowledge of community resources and roles of health care professional
- Emergency/critical care and community nursing experience an asset
- Solid knowledge of health care related legislation and practices
- Knowledge of direct care / case management models used in community health care organizations
- Knowledge of Home and Community Care Support Services Central West priorities, policies, practices and service standards Advanced assessment and diagnostic reasoning skills
- Must be able to practice independently and interdependently
- Effective interpersonal and communication skills
- Effective organizational and planning skills
- Basic proficiency with computerized information systems
- French language is an asset
- Must have a valid driver’s license and access to a vehicle
- Demonstrates commitment to the Home and Community Care Support Services Central West’s mission and values
- Effectively maintain a constant flow of verbal and written communication with others throughout the workplace as well as outside the organization
- Able to communicate with Patients’, their families, and other relevant individuals in order to follow through with care plan directives
- Demonstrated awareness of cultural diversity, as well as ability to behave discreetly and sensitively to confidential issues
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What would give you the edge?
- Experience working with diverse patient groups, e.g., multicultural, homeless, palliative, acquired brain injury (ABI), mental health, geriatrics, pediatrics
- Case management experience or recent related community experience
- Ability to speak French or another second language
What do we offer?
We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:
- Attractive comprehensive compensation packages and benefits
- Valuable development opportunities
- Membership in a world class defined benefit pension plan
Who are we?
We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.
Why join us?
If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.
Equity, Inclusion, Diversity and Anti-Racism Commitment
Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Are you an experience Financial Analyst seeking a rewarding career that cares for others, in an organization that cares for you? You're looking in the right place.
As a Financial Analyst (FMHC), you will be responsible for the Family Managed Home Care (FMHC) Program. This role performs a number of financial, accounting and analytical duties in order to ensure that clients using the Self-Directed Care ("SDC") model receive prompt reimbursement for services that are compliant with the SDC FUnding Agreement and the relevant policies and directives of Home and Community Care Support Services Toronto Central.
By applying your financial analyst experience – you will have the opportunity to play a key role in providing connected, accessible, patient-centred care – and be supported by our collaborative team that includes over 8,000 regulated health care and other professionals.
As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.
What will you do?
- Review relevant schedules of the SDC Funding Agreement for each client to ensure understanding of different requirements.
- Provide corporate financial analysis and monitoring services in support of senior management
- Interact directly with client/SDM in order to maintain regular communication to those in receipt of funds. Provide reconciled reports to the SDM each month and prepare a quarterly reconciliation and process adjustments as needed for under/over spending.
- Develop and submit required financial and statistical reports to various internal and external stakeholders such as the Ministry of Health (“MOH”).
- Reconcile payments to SDC clients based on invoices and receipts received, reviewed and approved by the HCCSS TC.
- Participate in the ongoing development and quality improvement of the Accounts Payable/billing suspension processes.
- Communicate carefully, concisely and with accurate information to prioritize a positive experience for the patient.
What must you have?
- An undergraduate Degree in Accounting, Finance, Commerce, Business or related field.
- Intermediate level in a recognized accounting professional designation or equivalent working experience.
- Minimum two years’ experience with hands-on approach in dealing with financial affairs of organization and preparation, review and analysis of financial statements.
- Strong customer service skills and client-driven focus.
- Excellent communication skills, analytical and problem-solving skills. Inquisitive mindset with proven ability to probe for information, ask questions, and escalate issues when needed.
- Self-starter with a commitment to learning.
- Knowledge of medical terminology an asset.
- Ability to work in a fast-paced, deadline-driven environment with the ability to multi-task and manage multiple deliverables.
- Ability to use a computer in a Windows environment
- We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date
What would give you the edge?
- Professional Accounting designation (i.e. CPA, CMA, CGA)
- Knowledge of CHRIS billing system, Great Plains, Integration Manager, and cloud storage systems (Sync.com)
What do we offer?
We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:
- Attractive comprehensive compensation packages and benefits
- Valuable development opportunities
- Membership in a world class defined benefit pension plan
Who are we?
We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.
If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.
Equity, Inclusion, Diversity and Anti-Racism Commitment
Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
#LI-Hybrid
Are you an experienced registered nurse, physiotherapist, occupational therapist, social worker, dietician, or speech language pathologist seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place.
As a Care Coordinator, you will assess and determine patient care needs and eligibility, provide access and referrals to community services, and engage with patients, caregivers and other health care practitioners.
Whether you work in our office, in the community, or a health care facility – you will play a lead role in providing connected, accessible, patient-centred care – and be supported by our collaborative team that includes over 8,000 regulated health care and other professionals.
As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.
What will you do?
- In collaboration with patients and their families, assess care needs, determine eligibility for services, and develop individual care and service plans
- Link patients with service providers
- Coordinate and monitor care plan delivery
- Establish a helping relationship with patients and their families
- Balance patient needs and choices with available resources, ensuring patients’ values and preferences are respected
What must you have?
- Membership, in good standing, with the applicable regulatory body:
- College of Nurses of Ontario
- College of Physiotherapists of Ontario
- College of Occupational Therapists of Ontario
- College of Audiologists and Speech Language Pathologists of Ontario
- Ontario College of Social Workers and Social Service Workers
- College of Dietitians of Ontario
- 2+ years of recent experience in community health or a related field
- Knowledge of the health care delivery system and community resources
- Excellent interpersonal, communication, assessment, problem-solving, and decision-making skills
- Effective time management, prioritization and organizational skills, with the ability to work independently and co-operatively in a busy multidisciplinary environment
- Established ability to accurately complete required documentation, reports and forms
- A valid driver’s licence and access to a reliable vehicle
- Proficiency in a Windows environment
- We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date
What would give you the edge?
- Experience working with diverse patient groups, e.g., multicultural, homeless, palliative, acquired brain injury (ABI), mental health, geriatrics, pediatrics
- Case management experience or recent related community experience
- Ability to speak French or another second language
What do we offer?
We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:
- Attractive comprehensive compensation packages and benefits
- Valuable development opportunities
- Membership in a world class defined benefit pension plan
Who are we?
We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.
If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.
Equity, Inclusion, Diversity and Anti-Racism Commitment
Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.
This opportunity is eligible for Community Commitment Program for Nurses (CCPN) funding.
To be eligible for the CCPN, a nurse must:
- Not have been employed as a nurse in Ontario in the six months prior to being hired;
- Hold a Certificate of Registration in good standing from the College of Nurses of Ontario;
- Begin employment no later than March 31, 2024;
- Commit to two-years of employment at a full-time work schedule offered by the employer; and
- Not simultaneously receive funds from the Ministry of Health for the Tuition Support Program for Nurses.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
CARE AND BE CARED FOR – THIS IS YOUR HOME
Are you an experienced registered nurse seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place.
Whether you work in our office, in the community, or a health care facility – you will play a lead role in providing connected, accessible, patient-centred care – and be supported by our collaborative team that includes over 8,000 regulated health care and other professionals.
As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.
What will you do?
Reporting to the Home and Community Care Manager, the Mental Health and Addictions Nurse will be working with district school boards to advise educators, develop individual care plans in collaboration with other professionals and assist boards in developing strategies to address mental health and addiction needs. Responsibilities for this position will also include:
- Assisting school boards in recognizing and responding to student mental health and addiction issues
- Providing services and support to students with mild to complex mental health and substance abuse issues
- Developing plans for clients with mental health and addiction needs including the transition of students back to school from hospitalization
- Medication management and providing support or intervention for issues such as self-harm or treatment refusal
What must you have?
- Membership, in good standing, with College of Nurses of Ontario.
- Minimum 3-5 years of relevant experience as a Registered Nurse.
- Working knowledge of community resources and roles of health care professionals
- Knowledge of the health care delivery system and community resources
- Knowledge of the mental health and addictions and service system for children and youth.
- Advanced assessment and diagnostic reasoning skills.
- Excellent interpersonal, communication, assessment, problem-solving, and decision-making skills
- Effective time management, prioritization and organizational skills, with the ability to work independently and co-operatively in a busy multidisciplinary environment
- Established ability to accurately complete required documentation, reports and forms
- A valid driver’s licence and access to a reliable vehicle
- Proficiency in a Windows environmentWe have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date.
What would give you the edge?
- 2-3 years of relevant experience in providing direct clinical mental health and/or addictions services for children and youth
- Effective interpersonal and communications skills and able to adapt communication style to suit different audiences of all ages and backgrounds
- Canadian Nurses Association (CNA) certification in an area of specialty
- Ability to speak French or another second language
What do we offer?
We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:
- Attractive comprehensive compensation packages and benefits
- Valuable development opportunities
- Membership in a world class defined benefit pension plan
Who are we?
We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.
Why join us?
If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.
Equity, Inclusion, Diversity and Anti-Racism Commitment
Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.
This opportunity is eligible for Community Commitment Program for Nurses (CCPN) funding.
To be eligible for the CCPN, a nurse must:
- Not have been employed as a nurse in Ontario in the six months prior to being hired;
- Hold a Certificate of Registration in good standing from the College of Nurses of Ontario;
- Begin employment no later than March 31, 2024;
- Commit to two-years of employment at a full-time work schedule offered by the employer; and
- Not simultaneously receive funds from the Ministry of Health for the Tuition Support Program for Nurses.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
CARE AND BE CARED FOR – THIS IS YOUR HOME
Are you an experienced registered nurse seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place.
Whether you work in our office, in the community, or a health care facility – you will play a lead role in providing connected, accessible, patient-centred care – and be supported by our collaborative team that includes over 8,000 regulated health care and other professionals.
As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.
What will you do?
Reporting to the Home and Community Care Manager, the Rapid Response Nurse is responsible for providing a “hands-on” and an “in-home” support approach for successful transition from the acute care setting (hospital) to home (community). The Rapid Response Nurse will provide patients with timely communication and linkage to primary care.
As an integral part of an interdisciplinary team, the Rapid Response Nurse will ensure effective transitions from acute care settings to home for adults and seniors with complex needs and/or high-risk characteristics (e.g., congestive heart failure) with the expected outcome of reducing re-hospitalization and/or Emergency Room (ER) visits.
The Rapid Response Nurse provides the first in-home nursing visit within 24 hours from hospital discharge for these identified populations. During this visit, the nurse confirms the patient hospital discharge care plan, assesses any other needs, communicates the importance of primary care to avoid re-hospitalization and performs medication reconciliation for the patient. There may be opportunity in future to use technological and/or telemedicine techniques to further meet the needs of these patients
What must you have?
- Membership, in good standing, with College of Nurses of Ontario.
- Minimum 3-5 years of relevant experience as a Registered Nurse.
- Working knowledge of community resources and roles of health care professionals
- Knowledge of the health care delivery system and community resources
- Working knowledge of the nursing process, the consultation process, program planning and crisis management.
- Excellent interpersonal, communication, assessment, problem-solving, and decision-making skills
- Effective time management, prioritization and organizational skills, with the ability to work independently and co-operatively in a busy multidisciplinary environment
- Established ability to accurately complete required documentation, reports and forms
- A valid driver’s licence and access to a reliable vehicle
- Proficiency in a Windows environment
- We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date.
What would give you the edge?
- Emergency/critical care and community nursing experience
- Canadian Nurses Association (CNA) certification in an area of specialty
- Certificate in Geriatric Nursing (GNC).
- Geriatric experience.
- Ability to speak French or another second language
What do we offer?
We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:
- Attractive comprehensive compensation packages and benefits
- Valuable development opportunities
- Membership in a world class defined benefit pension plan
Who are we?
We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.
Why join us?
If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.
Equity, Inclusion, Diversity and Anti-Racism Commitment
Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.
This opportunity is eligible for Community Commitment Program for Nurses (CCPN) funding.
To be eligible for the CCPN, a nurse must:
- Not have been employed as a nurse in Ontario in the six months prior to being hired;
- Hold a Certificate of Registration in good standing from the College of Nurses of Ontario;
- Begin employment no later than March 31, 2024;
- Commit to two-years of employment at a full-time work schedule offered by the employer; and
- Not simultaneously receive funds from the Ministry of Health for the Tuition Support Program for Nurses.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
CARE AND BE CARED FOR – THIS IS YOUR HOME
Are you an experienced Nurse Practitioner seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place.
Whether you work in our office, in the community, or a health care facility – you will play a lead role in providing connected, accessible, patient-centered care – and be supported by our collaborative team that includes over 8,000 regulated health care and other professionals.
As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.
What will you do?
Reporting to the Home and Community Care Manager, this self-directed position functions in an advanced nursing role within a collaborative practice model. The Nurse Practitioner (NP) may:
- Support homebound individuals receiving the services of Home and Community Care Support Services (HCCSS) North West who do not have access to a clinician who completes home visits.
- Support patients who may or may not have access to a primary care practitioner but require a Nurse Practitioner to support a palliative approach to care and advanced pain and symptom management.
- Provide short term bridging for HCCSS patients who are vulnerable to admission/readmission to hospital with a clear plan to discharge the NP service.
The NP acts as a key resource to all HCCSS and service provider staff regarding palliative care and chronic health conditions.
Demonstrating clinical leadership in a collaborative practice with all care providers including physicians, community care coordinators, community service provider organizations and other community partners, the Nurse Practitioner ensures that patients who would benefit from a palliative approach to care receive appropriate and seamless symptom management in the community setting. This support can occur throughout the end-of-life trajectory and is not limited to a specific diagnosis. The NP also supports homebound patients who have chronic medical conditions and HCCSS patients who are at risk of admission/readmission to hospital for short term care.
What must you have?
- Membership, in good standing, with the College of Nurses of Ontario
- Registered Nurse in the Extended Class (RN EC designation) / expectation to have RN EC registration and successful completion of the Nurse Practitioners’ exam set by the College of Nurses of Ontario
- CHPCN certification or commitment to obtain
- Working knowledge of community resources and roles of health care professionals
- Knowledge of the health care delivery system
- Knowledge of direct care / care coordination models used in community health care organizations
- Excellent interpersonal, communication, assessment, problem-solving, and decision-making skills
- Effective time management, prioritization and organizational skills, with the ability to work independently and co-operatively in a busy multidisciplinary environment
- Established ability to accurately complete required documentation, reports and forms
- A valid driver’s license and access to a reliable vehicle
- Proficiency in a Windows environment
- We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date
What would give you the edge?
- Specialized education in palliative pain and symptom management
- LEAP certification
- Palliative / End of Life Care experience
- Awareness of Medical Assistance in Dying Legislation
- Complex Chronic Disease Management and Psychogeriatric care experience
- Advanced assessment skills and sound knowledge of clinical therapeutics
- Demonstrated clinical leadership and collaborative practice with all care providers
- Ability to speak French or another second language
What do we offer?
We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:
- Attractive comprehensive compensation packages and benefits
- Valuable development opportunities
- Membership in a world class defined benefit pension plan
Who we are?
We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centered care.
Why join us?
If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.
Equity, Inclusion, Diversity and Anti-Racism Commitment
Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.
This opportunity is eligible for Community Commitment Program for Nurses (CCPN) funding.
To be eligible for the CCPN, a nurse must:
- Not have been employed as a nurse in Ontario in the six months prior to being hired;
- Hold a Certificate of Registration in good standing from the College of Nurses of Ontario;
- Begin employment no later than March 31, 2024;
- Commit to two-years of employment at a full-time work schedule offered by the employer; and
- Not simultaneously receive funds from the Ministry of Health for the Tuition Support Program for Nurses.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
CARE AND BE CARED FOR – THIS IS YOUR HOME
Are you an experienced Nurse Practitioner seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place.
Whether you work in our office, in the community, or a health care facility – you will play a lead role in providing connected, accessible, patient-centered care – and be supported by our collaborative team that includes over 8,000 regulated health care and other professionals.
As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.
What will you do?
Reporting to the Home and Community Care Manager, this self-directed position functions in an advanced nursing role within a collaborative practice model. The Nurse Practitioner (NP) may:
- Support homebound individuals receiving the services of Home and Community Care Support Services (HCCSS) North West who do not have access to a clinician who completes home visits.
- Support patients who may or may not have access to a primary care practitioner but require a Nurse Practitioner to support a palliative approach to care and advanced pain and symptom management.
- Provide short term bridging for HCCSS patients who are vulnerable to admission/readmission to hospital with a clear plan to discharge the NP service.
The NP acts as a key resource to all HCCSS and service provider staff regarding palliative care and chronic health conditions.
Demonstrating clinical leadership in a collaborative practice with all care providers including physicians, community care coordinators, community service provider organizations and other community partners, the Nurse Practitioner ensures that patients who would benefit from a palliative approach to care receive appropriate and seamless symptom management in the community setting. This support can occur throughout the end-of-life trajectory and is not limited to a specific diagnosis. The NP also supports homebound patients who have chronic medical conditions and HCCSS patients who are at risk of admission/readmission to hospital for short term care.
What must you have?
- Membership, in good standing, with the College of Nurses of Ontario
- Registered Nurse in the Extended Class (RN EC designation) / expectation to have RN EC registration and successful completion of the Nurse Practitioners’ exam set by the College of Nurses of Ontario
- CHPCN certification or commitment to obtain
- Working knowledge of community resources and roles of health care professionals
- Knowledge of the health care delivery system
- Knowledge of direct care / care coordination models used in community health care organizations
- Excellent interpersonal, communication, assessment, problem-solving, and decision-making skills
- Effective time management, prioritization and organizational skills, with the ability to work independently and co-operatively in a busy multidisciplinary environment
- Established ability to accurately complete required documentation, reports and forms
- A valid driver’s license and access to a reliable vehicle
- Proficiency in a Windows environment
- We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date
What would give you the edge?
- Specialized education in palliative pain and symptom management
- LEAP certification
- Palliative / End of Life Care experience
- Awareness of Medical Assistance in Dying Legislation
- Complex Chronic Disease Management and Psychogeriatric care experience
- Advanced assessment skills and sound knowledge of clinical therapeutics
- Demonstrated clinical leadership and collaborative practice with all care providers
- Ability to speak French or another second language
What do we offer?
We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:
- Attractive comprehensive compensation packages and benefits
- Valuable development opportunities
- Membership in a world class defined benefit pension plan
Who we are?
We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centered care.
Why join us?
If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.
Equity, Inclusion, Diversity and Anti-Racism Commitment
Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.
This opportunity is eligible for Community Commitment Program for Nurses (CCPN) funding.
To be eligible for the CCPN, a nurse must:
- Not have been employed as a nurse in Ontario in the six months prior to being hired;
- Hold a Certificate of Registration in good standing from the College of Nurses of Ontario;
- Begin employment no later than March 31, 2024;
- Commit to two-years of employment at a full-time work schedule offered by the employer; and
- Not simultaneously receive funds from the Ministry of Health for the Tuition Support Program for Nurses.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Are you an experienced registered nurse seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place.
As a Care Coordinator, you will assess and determine patient care needs and eligibility, provide access and referrals to community services, and engage with patients, caregivers and other health care practitioners.
Whether you work in our office, in the community, or a health care facility – you will play a lead role in providing connected, accessible, patient-centred care – and be supported by our collaborative team that includes over 8,000 regulated health care and other professionals.
As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.
What will you do?
- In collaboration with patients and their families, assess care needs, determine eligibility for services, and develop individual care and service plans
- Link patients with service providers
- Coordinate and monitor care plan delivery
- Establish a helping relationship with patients and their families
- Balance patient needs and choices with available resources, ensuring patients’ values and preferences are respected
What must you have?
- Membership, in good standing, with the College of Nurses of Ontario
- Recent experience in community health or a related field
- Knowledge of the health care delivery system and community resources
- Excellent interpersonal, communication, assessment, problem-solving, and decision-making skills
- Effective time management, prioritization and organizational skills, with the ability to work independently and co-operatively in a busy multidisciplinary environment
- Established ability to accurately complete required documentation, reports and forms
- A valid driver’s licence and access to a reliable vehicle
- Proficient in a Windows environment
- We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date.
- Advanced oral and written proficiency in English and French is essential.
What would give you the edge?
- Experience working with diverse patient groups, e.g., multicultural, homeless, palliative, acquired brain injury (ABI), mental health, geriatrics, pediatrics
- Case management experience or recent related community experience
- Ability to speak French or another second language
What you should know
Job Posting: 017-24 – Temporary – Full-Time
Bargaining Agent: ONA
Location: Iroquois Falls
Effective Date: May 6, 2024 to July 12, 2025
Interested persons are invited to submit a cover letter and resume.
Please refer to job posting #017-24 when applying.
What do we offer?
We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:
- Attractive comprehensive compensation packages and benefits
- Valuable development opportunities
- Membership in a world class defined benefit pension plan
Who we are
We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.
If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.
Equity, Inclusion, Diversity and Anti-Racism Commitment
Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Are you an experienced Business Intelligence Senior Analyst seeking a rewarding career that cares for others, in an organization that cares for you? You’re looking in the right place.
As a Business Intelligence Senior Analyst, you will be responsible for performing strategic business intelligence (BI) development and analyses in support of corporate goals and objectives. The includes the use of BI tools and data cubes to streamline business processes and decision making and to discover and remove process inefficiencies. This position participates in the re-engineering of reporting processes to support the organization's current and future reporting needs and will also produce analytic products for Home and Community Care (HCC) reporting. This position works directly with internal and external stakeholders to determine the analytical needs of the customer, engaging peers and leadership as needed. The Business Intelligence Senior Analyst primarily focuses on the customer engagement and analytical aspects of the position.
By applying your business intelligence experience - you will have an opportunity to play a key role in providing connected, accessible, patient-centred care – and be supported by our collaborative team that includes over 8,000 regulated health care and other professionals.
As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.
What will you do?
- Understand home care delivery in Toronto Central and Provincially, and how that is captured in home cara data
- Engage with leadership across the organization and from our health care partner organizations to understand their information needs, and translate those needs into data requirements
- Use technical tools to access patient and organizational data from multiple data holdings to develop reports and analyses that meet these requirements
- Provide and present information and analysis to leadership and work with leadership to support their understanding and interpretation of the analysis
- Develop on-demand reports and dashboards that provide accurate well curated data to support management in ensuring high quality, high efficient home care delivery
- Develop, monitor and enhance jobs and stored procedures that extract, transform and load data from both internal as well as external data sources into the local Business Intelligence environment
- Exemplify, embrace and intentionally promote an inclusive work environment where all are meant to feel they belong
What must you have?
- University degree in Computer Science, Information Systems, Business Management, Epidemiology, or specialized training/certification required
- 3-5 years' direct work experience of Business Analysis
- Experience analyzing and manipulating large data sets
- Experience synthesizing information and presenting complex results in concise and easy to interpret graphs, charts and tables
- Excellent Microsoft Excel skills
- Good written and oral communication skills
- Strong problem solving, analytical and critical thinking skills. Demonstrated abilities in data analysis, interpretation and report generation; the ability to use data and information to "tell the story"
- Proficient in a Windows environment
- We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date.
What would give you the edge?
- 2-3 year's experience working in healthcare
- Experience working with data in SQL databases and writing SQL queries
- Strong knowledge of building reports using SQL Server Reporting Services (SSRS). Knowledge of SSIS and SSAS
- Experience with MS Power BI
- Aptitude and interest in Python, .NET Technology, XML/XSLT, JavaScript
- Knowledge of interRAI suite of tools and the Client Health and Related Infomation System (CHRIS)
What do we offer?
We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:
- Attractive comprehensive compensation packages and benefits
- Valuable development opportunities
- Membership in a world class defined benefit pension plan
Who we are
We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.
If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.
Equity, Inclusion, Diversity and Anti-Racism Commitment
Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
#LI-Hybrid
Are you an experienced Systems Analyst seeking a rewarding career that cares for others, in an organization that cares for you? You’re looking in the right place.
As a Systems Analyst, you will be responsible for providing techincal support by collecting trouble tickets, analyzing issues, carrying out solutions, escalating issues and tracking to completion. You will provide end-user, network and telecommunciation support. By applying your information technology experience – you will have the opportunity to play a key role in providing connected, accessible, patient-centred care – and be supported by our collaborative team that includes over 8,000 regulated health care and other professionals.
As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.
What will you do?
- Provide system support and escalation support for the helpdesk
- Receiving customer service requests for all network services, VoiP phones(Mitel) and supported desktop/laptop users via telephone, e-mail, voice mail, or walk-ins
- Resolving customer service requests over the telephone, through desktop consultation with users, and/or by using remote management software
- Provides incident and problem management support in accordance to established Technical Support SLA
- Lead investigations; perform root-cause analysis on IT problems; provide solutions using specific product knowledge, system utilities, and operating environment.
- Closing service requests with detailed information of the resolution documented in the SMA system
- Resolve issues related to workstation operating system, network connectivity, application errors and user login
- Build and configure PC and laptop workstations. Re-image workstations and use disk utility software for wiping disks.
- Perform Active Directory administrative tasks i.e. user, group and computer management.
- Facilitate, manage and initiate interactions between vendors, Ontario Health Digital Excellence and UHN Digital support teams on provincial applications such as CHRIS, HPG, PCC – RAI, WAN connectivity.
- When required, escalate problems and issues to product vendors and management, including services that exceed response time, repair time, lack of parts, or any other issue that could impact customer satisfaction
- Liaise with the Business Solutions team to provide technical or subject matter expertise on projects.
- Act as a technical lead where assigned on projects; implement system and application upgrades
- Manages Request for Change (RFC) preparation
- Supporting the following:
- LAN\WAN networks.
- Mitel Voice-Over-IP telephone system. SIP Trunking Routing, call center, voice VLAN, programing Mitel phones and softphones.
- Dell laptops, desktops, servers, SAN, printers and networking hardware.
- Wired and Wireless LAN connectivity in the main offices and WWAN air cards in the community.
- Xerox Docushare document management systems.
- Windows-based servers including SQL, IIS, and Azure.
- Microsoft based client applications especially M365 including MS Teams and OneDrive
- Server backup systems.
- Azure active directory and cloud services.
-
What must you have?
- At minimum, completion of a 3 year community College program in a computer related field or recognized equivalent is required
- Minimum of three (3) years experience working in a support environment, managing medium to large scale environments (>500 systems)
- Solid knowledge of networking, TCP/IP, patching with switches telecommunication operations, electronics and general maintenance, troubleshooting and repair of telecommunication equipment
- Experience with network design, configuration, and management
- Working knowledge of Microsoft Azure and/or other cloud-based technologies
- Ability to work varying shifts and On Call
What would give you the edge?
- Possess working knowledge of Information Technology Infrastructure Library (ITIL) principals / ITIL Foundation Required / ITIL Practitioner
- Microsoft certifications in Azure and Microsoft 365
- Proficiency working in a windows environment using Microsoft Office applications including Word, Outlook and the Internet. Experience with client databases or other applications used by Home and Community Care Support Services
What do we offer?
We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:
- Attractive comprehensive compensation packages and benefits
- Valuable development opportunities
- Membership in a world class defined benefit pension plan
Who we are
We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.
If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.
Equity, Inclusion, Diversity and Anti-Racism Commitment
Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
JOB POSTING #225-23
POSTING DATE: February 9, 2024
JOB TITLE: Physiotherapist – Full Time or Part Time
INITIAL ASSIGNMENT: In-Home
BARGAINING AGENT: OPSEU
LOCATION: Sudbury, Sault Ste. Marie, North Bay, Timmins, Parry Sound, Kirkland Lake or Elliot Lake (Hybrid model of work applies to work remotely and from the office/in-person when required - several positions available)
LANGUAGE(S): English
EFFECTIVE DATE: Immediately
Home and Community Care Support Services North East offers a wide-range of quality health-care services and resources to support people of all ages at home, school or in community. In addition to planning, delivering and coordinating care for thousands of people each day in Northeastern Ontario, we also manage eligibility and admissions to long-term care homes, short stay respite, assisted living, and adult day programs. We need caring, motivated people who are driven to help others and make difference in their community, to join our multi-disciplinary team.
POSITION SUMMARY:
The Physiotherapist is responsible for the provision of physiotherapy services to Home and Community Care patients in order to reduce, eliminate, or prevent physical disabilities/impairments and improve the patient’s functional independence and safety in their respective environment.
QUALIFICATIONS
- Registered Physiotherapist in good standing with the College of Physiotherapists of Ontario;
- In-depth knowledge of physiotherapy services and other community resources;
- Good understanding of the roles of health care professionals;
- Relevant physiotherapy experience in a community/health care environment;
- Comprehensive and up-to-date knowledge of physiotherapy tools, processes, equipment, and assistive technology;
- Knowledge of funding agencies related to the physiotherapy recommendations;
- Practical knowledge and understanding of relevant legislation (e.g. regarding the provision of health care services, privacy, health and safety, etc.);
- Comprehensive knowledge of the standards of practice and professional guidelines set forth by CPO;
- Ability to prioritize professional duties, manage multiple patients, and efficiently organize workload;
- Strong interpersonal and collaboration skills to work with diverse patient groups, case managers, family members/caregivers/Substitute Decision Makers, health care professionals, community organizations and service providers;
- Effective listening, observation, and facilitation skills;
- Ability to communicate information effectively through a variety of means including reports, letters, meetings, and presentations;
- Working knowledge of computer software (email, internet) and Microsoft Office applications (Word, Excel);
- Must have valid driver’s license and access to a vehicle;
- Advanced oral and written proficiency in English is essential, French would be considered an asset.
Less qualified candidates may be considered. However, candidates who meet all requirements will be given priority for an interview.
Physiotherapists may qualify for a Rehabilitation Professionals Incentive Grant of $5,000 per year for three years which is paid by the Underserviced Area Program of the Ministry of Health.
Home and Community Care Support Services North East is an equal opportunity employer. Personal information submitted will be used only for the purpose of determining suitability for this vacancy. All applicants are thanked for their interest in this position. Only those applicants selected for an interview will be contacted.
Individuals with a disability requiring accommodation during the application and/or the interview process should advise the recruitment contact so arrangements can be made.
Home and Community Care Support Services has implemented a mandatory vaccination policy across the province that requires all staff to be fully vaccinated against COVID-19. Applicants being considered for employment will be required to provide proof of vaccination documentation confidentially to Human Resources upon hire. Any medical or human rights exemption requests will be reviewed and validated prior to an offer of employment.
Interested persons are invited to submit a cover letter and resume by visiting and applying through the organization website at:
North East Careers | Home and Community Care Support Services (healthcareathome.ca)
Please refer to posting number 225-23 when applying.
Are you an experienced registered nurse, physiotherapist, occupational therapist, social worker, dietician, or speech language pathologist seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place.
As a Care Coordinator, you will assess and determine patient care needs and eligibility, provide access and referrals to community services, and engage with patients, caregivers and other health care practitioners.
Whether you work in our office, in the community, or a health care facility – you will play a lead role in providing connected, accessible, patient-centred care – and be supported by our collaborative team that includes over 8,000 regulated health care and other professionals.
As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.
What will you do?
- In collaboration with patients and their families, assess care needs, determine eligibility for services, and develop individual care and service plans
- Link patients with service providers
- Coordinate and monitor care plan delivery
- Establish a helping relationship with patients and their families
- Balance patient needs and choices with available resources, ensuring patients’ values and preferences are respected
What must you have?
- Membership, in good standing, with the applicable regulatory body:
- College of Nurses of Ontario
- College of Physiotherapists of Ontario
- College of Occupational Therapists of Ontario
- College of Audiologists and Speech Language Pathologists of Ontario
- Ontario College of Social Workers and Social Service Workers
- College of Dietitians of Ontario
- 2+ years of recent experience in community health or a related field
- Knowledge of the health care delivery system and community resources
- Excellent interpersonal, communication, assessment, problem-solving, and decision-making skills
- Effective time management, prioritization and organizational skills, with the ability to work independently and co-operatively in a busy multidisciplinary environment
- Established ability to accurately complete required documentation, reports and forms
- A valid driver’s licence and access to a reliable vehicle
- Proficiency in a Windows environment
- We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date
What would give you the edge?
- Experience working with diverse patient groups, e.g., multicultural, homeless, palliative, acquired brain injury (ABI), mental health, geriatrics, pediatrics
- Case management experience or recent related community experience
- Ability to speak French or another second language
What do we offer?
We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:
- Attractive comprehensive compensation packages and benefits
- Valuable development opportunities
- Membership in a world class defined benefit pension plan
Who are we?
We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.
If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.
Equity, Inclusion, Diversity and Anti-Racism Commitment
Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
CARE AND BE CARED FOR – THIS IS YOUR HOME
Are you a collaborative Business Intelligence professional with expertise in multiple business intelligence tools and methodologies? Do you enjoy analyzing and refining operational processes to improve efficiency? Are you passionate about exceptional health care and driven by a desire to help others?
Reporting to the Manager, Business Intelligence, the Business Intelligence Senior Analyst is responsible for designing, validating, and supporting implementation of decision support products including complex reports, cubes and ETL processes across a suite of Business Intelligence tools and environments. This role will also support the organization through improving existing reporting, aggregating common data, and developing data structures that make existing processes and analysis more efficient.
What will you do?
- Analyze current and future data reporting, analysis and dissemination needs, and identify the best tools and technology within the MH HCCSS Business Intelligence tool set to achieve high performing, easily maintainable data delivery
- Design, develop, troubleshoot, debug, test and support implementation of efficient, high performing, and maintainable ETL processes, cubes, dashboards, ongoing and ad-hoc reports from multiple datasets.
- Review existing Decision Support operational reporting processes, to prioritize processes for redevelopment to improve quality, efficiency and maintainability of the processes to improve the reliability and timeliness of operational reporting
- Improve the speed, reliability, and maintainability of Decision Support operational processes
- Work with other Business Intelligence team members to improve overall team use of best practice in decision of ongoing operational processes, reports and data structures
- Develop tools and data structures that simplify access to data and analysis of data from a variety of data sources
What do you need?
- University degree in health information management, management information systems, engineering, statistics or computer science (or equivalent combination of education and experience)
- Four (4) to six (6) years related work experience with at least two (2) years' experience in a complex decision support environment, including designing and building data structures and ETLs that bring together data from multiple data sources
- Experience with multiple BI tools and methodologies, and familiarity with relational and dimensional data models, including reporting (using SQL queries, stored procedures, etc.), relational database management techniques, applications and tools (SQL Management Studio, SQL Server Integration Services (SSIS), SQL Server Analysis Services (SSAS), SQL Server Reporting Services (SSRS), PerformancePoint etc.)
- Knowledge of workbook, report and dashboard design in Tableau a plus
- Solid MS Office skills (Word, Excel, Outlook, PowerPoint, etc.)
- Excellent written and verbal communication skills
- Self-directed with the ability to handle concurrent tasks and organize daily workload in the presence of frequent interruptions
- Strong interpersonal skills with the ability to establish and maintain effective partnerships
What do we offer?
We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:
- Attractive comprehensive compensation packages and benefits
- Valuable development opportunities
- Membership in a world class defined benefit pension plan
- Hybrid work environment
Who are we?
We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.
Why join us?
If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.
Equity, Inclusion, Diversity and Anti-Racism Commitment
Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Registered Nurse-Hospital to Home
Are you an experienced registered nurse, physiotherapist, occupational therapist, social worker (MSW), dietitian, or speech language pathologist seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place.
What will you do?
-
Complete a comprehensive geriatric behaviour assessment using the PIECES framework and supporting geriatric assessments.
- Liaise with members of the care teams including the patient and care provider in developing a comprehensive behavioural care plan specific to target primary behaviour at time of transition. The team includes i.e., hospital staff, LHIN staff, discharge planner, physicians, Alzheimer’s, and Psychogeriatric Resource Consultants and crisis team. etc. to coordinate and integrate care plans.
- Conducts a Best Possible Medication History and shares with members of the care team. Interacts with a member of the Pharmacy team in any setting to support medication changes and monitoring in compliance with medication management policy.
- Either directly or through the LHIN Case Manager, works collaboratively to connect with the primary care physician, geriatrician or geri-psychiatric specialist and provides updates on patient status post-discharge from hospital. Recommends and facilitates, as appropriate, follow-up visits with the primary care physician or nurse practitioner in community or Long term care home.
- Addresses and works with the client and care giver to answer questions and concerns supporting the behaviour management care plan.
- Assessment, consultation, and treatment, as indicated.
- Utilizes an ABOE ( Assessment, Behaviour, Outcomes and Evaluation approach and communicates these observations to the care team and care giver
- Documents assessments and care plan in the LHIN CHRIS database, OSLER and HEADWATERS Hospital MEDITECH database.
- Participates in data entry to track program metrics.
- Acts as a spokesperson as required, and interpret the role of the LHIN to clients, health care professionals and to the public. Ensure positive public relations and effective co-ordination of services through ongoing liaison and participation on internal and external committees.
- Participates in the orientation of new staff and students and provides refresher training for current staff as assigned.
- Assesses for and promotes a safe environment for clients, caregivers, family members, and staff. Adhere to health and safety policies/ practices developed and implemented by the LHIN/ Osler and Headwaters hospital.
- Participates in utilizing, maintaining, and monitoring Best Practice standards for the geriatric behaviour population. This includes committee work and active participation and contribution to quality initiatives.
What must you have?
- Ability to assist staff and family members in a person centred approach to develop and implement behavioural care strategies/approaches and to monitor patients responses over time
- Demonstrates commitment to the LHIN’s mission and values.
- Working knowledge of community resources and roles of health care professional
- Solid knowledge of health care related legislation and practices
- Knowledge of direct care / case management models used in community health care organizations.
- Knowledge of LHIN priorities, policies, practices and service standards
- Registered Nurse (BScN or diploma)
- Completion of a Case Management Certificate is an asset
- Completion of P.I.E.C.E.S training and experience using this model
- GPA ( Gentle Persuasive Approach) essential
- Demonstrated experience meeting documentation standards of the College of Nurses of Ontario and organizational expectations
- Crisis Prevention Intervention Training an asset
- CNA certification in Geriatrics preferred
- Current CPR certification
- Minimum of two (2) years of experience relevant experience as a Registered Nurse (BScN or diploma) focused on providing or coordinating care for adults in a mental health setting and/or specialized geriatrics unit with experience in dementia care
- Specialized skills in assessment of delirium, dementia and mental health. Knowledge of multiple best practices in these areas
- Ongoing annual recertification BCLS/BLS or CPR - BCLS/BLS for Healthcare Provider or CPR Healthcare Provider level current
- Registered Nurse (BScN or diploma) in good standing with the college of Nurses of Ontario
-
What would give you the edge?
- Experience working with diverse patient groups, e.g., multicultural, homeless, palliative, acquired brain injury (ABI), mental health, geriatrics, pediatrics
- Case management experience or recent related community experience
- Ability to speak French or another second language
What do we offer?
We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:
- Attractive comprehensive compensation packages and benefits
- Valuable development opportunities
- Membership in a world class defined benefit pension plan
Who are we?
We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.
Why join us?
If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.
Equity, Inclusion, Diversity and Anti-Racism Commitment
Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
CARE AND BE CARED FOR – THIS IS YOUR HOMEAre you a Nurse Practioner that is able to provide leadership, clinical case consultation and direct clinical care to adult clients and their family/caregivers who require hospice palliative care? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You’re looking in the right place.
As an Integrated Palliative Care Nurse Practioner you will provide leadership, clinical case consultation and direct clinical care to adult clients and their family/caregivers who require hospice palliative care within the HNHB HCCSS. The NP will support and enhance the capacity of primary care practitioners providing hospice palliative care. The NP will work collaboratively with the palliative care team to reduce avoidable emergency department visits/hospitalizations. By applying your NP experience, you will have the opportunity to play a key role in providing connected, accessible, patient-centred care and be supported by our collaborative team that includes over 8,000 regulated health care and other professionals. As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.
Hours of Work: Monday to Friday, 8:30am-4:30pm. Your home branch would be Brant with the expectation that you would provide coverage to both Haldimand Norfolk & Brant areas. This is a 6 month term assignment (subject to extension or termination).
What will you do?
- Provide comprehensive primary health care services per the College of Nurses of Ontario (CNO) Practice Standards for Nurse Practitioners standard to adult clients who require hospice palliative care
- Enhance the quality of palliative care by providing pain and symptom management through the NPs advanced scope of practice
- Provide clinical case consultation with members of the client’s interdisciplinary palliative care team to support and enhance capacity of primary care practitioners providing palliative care
- Is an integral member of the Palliative Care Shared Care/Outreach Teams where they exist in the community
- Advance care connections across health care sectors for seamless, coordinated and integrated hospice palliative care
- Initiate, benchmark, recommend, implement and evaluate best practices in the delivery of palliative care services
- Support an organizational culture that fosters excellence in the provision of palliative care and inter and intra-disciplinary teamwork
- Collaborate with and provide expertise and guidance to HCCSS case managers, HCCSS contracted service providers and primary care physicians. Develops, implements and evaluates policies and procedures
- Participate in continuing education and training initiatives at the HCCSS, including mentoring team members
- Interact with leaders to promote consistency and best practices
- Participate in performance measurement and utilization management
- Promote communication to develop a collaborative inter disciplinary hospice palliative care team
- Promotes a continuous learning environment
- Anticipate changing priorities and recommend reallocation of resources as required to meet overall needs
- Monitor and evaluate palliative care best practices in collaboration with the manager and/or director of client services as requested
- Establish and maintain collaborative and effective working relationships with HCCSS employees, physicians, and palliative care system partners
What you must have?
Educational Qualifications
- Certificate of Registration in the Extended Class from the College of Nurses of Ontario, and eligible to practice as a RN(EC)
- Canadian Nursing Association Certification in Hospice Palliative Care or relevant specialty certification preferred
Experience
- Preferred 3 to 5 years’ experience in hospice palliative care. Professional experience in health care should include: linkages with community health agencies and other health disciplines, needs assessment, and case management and/or discharge planning OR Nurse Practitioners with experience in primary care and/or acute care with an interest in developing an advanced level of knowledge and skill in hospice palliative care
We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date
What would give you the edge?
- Demonstrated knowledge and application of best practices related to hospice palliative care service delivery
- Strong consultation skills with expert knowledge of models of consultation and their application with individuals, teams and with community service providers
- Ability to research, analyze, and evaluate hospice palliative care best practices program development and implementation
- Significant understanding relationship with HCCSS and broader HNHB client service community
- Knowledge of HCCSS mission, vision, and strategic directions
- Proven interpersonal and team communication skills demonstrating a client service orientation
- Ability to deliver information effectively, verbally and in writing, in a variety of settings
- Good coaching and facilitation skills
- Provides leadership in meeting clients’ primary care needs
- Computer experience and keyboarding skills on a lap top and desktop computers
- Fluency in English (oral and written). Fluency in French preferred.
- Current CPR Certification—Basic Life Support
What do we offer?
We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:
- Attractive comprehensive compensation package
- Valuable development opportunities
- Membership in a world class defined benefit pension plan
Who are we?
We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.
Why join us?
If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home
Equity, Inclusion, Diversity and Anti-Racism Commitment
Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.
We thank all applicants for their interest; however, only those selected for an interview will be contacted
CARE AND BE CARED FOR – THIS IS YOUR HOME
Our team is growing! Are you a seasoned project manager who enjoys being at the leading edge of change? Do you thrive in a team environment that promotes learning and opportunities for personal growth while making a positive impact?
If so, consider this exciting role on our remarkable team. We are preparing to transition to new provincial organization, Ontario Health atHome, with a mandate to provide exceptional home and community care to patients while supporting Ontario Health Teams deliver care. Working with a diverse team across the province, this role will help advance large-scale home and community care transformation to build a more connected health care system, support improved access to care, and achieve better patient outcomes and experience.
Reporting to the Manager, Strategy and Project Management, the Project Manager will support a variety of large, complex cross-functional corporate projects to advance our Business Plan priorities. You will work collaboratively with internal and external stakeholders to facilitate project planning and delivery.
Using your project management expertise and leadership, you will ensure project objectives are achieved. Specifically, you will develop and implement project work plans (deliverables and timelines); identify risks/challenges and associated mitigation strategies; and conduct regular work plan status reports to monitor progress and inform decision-making. .
What do we offer?
We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:
- Attractive comprehensive compensation packages and benefits
- Valuable development opportunities
- Membership in a world class defined benefit pension plan
- Hybrid work environment; can be based anywhere in Ontario
What will you do?
Project Management
- Serve as the project lead for complex projects as assigned by senior leadership
- Create and control all project management artifacts needed to effectively strategize, plan and execute on project objectives
- Develop, with key internal and external stakeholders and partners, the project work plan, monitor and control the work per the project plans
- Represent the organization with internal and external stakeholders in the course of project work
- Prepare complex project plans, activities, budgets, schedules, project documentation and reports on project status to the project sponsor and stakeholders
- Provide support to senior management/ leadership on prioritizing projects based on risks, resources and potential for quality improvement to assist with the operational planning processes
- Facilitate the development of new business processes with subject matter experts and frontline staff as it relates to project work
- Assess project risks and develops mitigation strategies
- Advise senior management on the viability of existing projects including recommendations on whether to proceed, modify or halt
- Work with staff across the province to ensure projects are clearly outlined and expectations established
- Assign tasks to subject matter experts and other project resources; facilitate creation and leadership of working groups, as required; monitor their work and provides assistance as required to ensure work is completed on time and the project is delivered successfully
- Work with the other support resources to produce project management materials, presentations, graphics, and other visuals to interpret and illustrate key management concepts/initiatives
- Contribute to the Strategy and Project Management Office by developing best practices, project templates and methodologies for use across the organization
Leadership
- Provide ongoing project specific leadership and direction to all project stakeholders including senior leadership, external providers and internal staff/management
- Identify project budget requirements, prioritizes, and request resources through project sponsor; review and evaluate project results and implements improvement strategies to ensure maximum effectiveness and efficiency of processes
- Support senior management in all areas by minimizing risks related to project implementation while enhancing service expectations and accountability
Relationship Management
- Work with colleagues on inter- and intra- Home and Community Care Support Services committees
- Develop, fosters, and manages effective business relationships and channels of communication
- Represent the organization at provincial and local project related planning and implementation tables
- Build relationships with other teams to inform project planning and share past project experiences
- Demonstrate sensitivity and political acuity in all interactions
What do you need?
- University degree in Social Sciences, Health Care, Business Administration or related field; a Master’s degree is an asset (or equivalent combination of education and experience)
- Certificate program in Project Management
- Project Management Professional (PMP) designation preferred
- Minimum of seven (7) to ten (10) years of experience at mid-senior levels at an Ontario health or social care organization (hospital, Home and Community Care Support Services, Community Health Centre, etc.) including direct experience in managing complex projects with internal and external stakeholders, at the corporate level
- Exceptional project management skills to effectively lead a project team to achieve critical project milestones using a formal project management approach
- Demonstrated knowledge, experience and success in applying quality improvement methodologies is highly desirable
- Strong understanding of the health care system and community sector across the continuum of care
- Superior communication, interpersonal and facilitation skills to work with a variety of stakeholders and senior leaders across the health continuum
- Excellent negotiation, conflict resolution and consensus building skills
- Demonstrated ability to build and sustain excellent partner relationships and enable voluntary collaboration
- Good knowledge of budget planning, resource allocation, financial monitoring and reporting
- Adept in the use of MS Office applications (e.g., Project, Word, Excel, Outlook, PowerPoint, Visio, Teams etc.)
- Flexible, adaptable and responsive to change
- Self-directed with an ability to organize, plan, prioritize and multi-task
- Demonstrated critical thinking with strong detail orientation
- Demonstrated ability to work with stakeholders and obtain subject matter expertise to develop business processes using lean methodology
- Strong planning and organizational skills to manage a variety of projects simultaneously
We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date.
Who are we?
We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.
Why join us?
If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.
Equity, Inclusion, Diversity and Anti-Racism Commitment
Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
CARE AND BE CARED FOR – THIS IS YOUR HOME
Are you a big picture, systems thinker who enjoys being at the leading edge of change? Do you thrive in a team environment that promotes learning and opportunities for personal growth while making a positive impact?
If so, consider this exciting role on our remarkable team that is growing! We are preparing to transition to new provincial organization, Ontario Health atHome, with a mandate to provide exceptional home and community care to patients while supporting Ontario Health Teams deliver care. Working with a diverse team across the province, this role will help advance large-scale home and community care transformation to build a more connected health care system, support improved access to care, and achieve better patient outcomes and experience.
Reporting to the Manager, Strategy and Project Management, the Strategy & Planning Lead will provide strategy subject matter expertise across all portfolios and work together to effectively support, integrate and align planning and implementation of transformational strategic initiatives in support of a people-centered health system across the province. This position supports strategy management processes throughout the organization, including development, implementation and monitoring of the Annual Business Plan (ABP) and coaching and knowledge transfer to ensure collective ownership for strategy management and the deliverables within the ABP. This position develops and implements portfolio and project management best practice, inclusive of practices, tools, processes and methodologies to support execution of strategic projects.
What do we offer?
We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:
- Attractive comprehensive compensation packages and benefits
- Valuable development opportunities
- Membership in a world class defined benefit pension plan
- Hybrid; can be based anywhere in Ontario
What will you do?
- Work in partnership with the Manager, Director and/or Vice President of Strategy and Project Management, to establish and evolve the Strategy and Project Management Office and related functions within the organization
- Develop, implement and monitor our Annual Business Plan, including collaborating with all portfolios.
- Promote integration, coordination and service innovation in developing the strategic plan and associated processes.
- Support the team’s collective efforts to develop and align the integrated work plan with a view to knowledge transfer and integration across portfolios, resource optimization, and delivering on local/provincial/ministry priorities.
- Work closely with other portfolios to ensure integration and alignment between strategy, communications, engagement and governance, quality, resources/financing, performance, outcomes and direct care, and related tools and processes.
- Monitor, evaluate and report on strategic planning and ensure achievement of business and project objectives.
- Establish and lead a process to ensure the successful execution of the strategic plan by identifying areas of concern and posing possible solutions.
- Champion the development and implementation of a whole organization approach to project and strategy management, inclusive of practices, tools, processes and methodologies to support execution of strategic projects.
- Lead or support the planning and implementation of identified initiatives at the request of the Manager, Director or Senior Leadership Team.
- Support the Strategy and Project Management Office team to participate in the development and successful implementation of annual priorities in alignment with the organizational priorities, and to implement and monitor tools and processes that enable the delivery of high quality and safe services.
- Establish informal leadership and strategy management expertise across the organization, for the purpose of knowledge transfer, coaching on best practices and an integrated approach/alignment.
- Collaborate with stakeholders and health system partners in the implementation of initiatives, plans and programs.
What do you need?
- University degree in Health Sciences, Health or Business Administration or related field
- Three to five years progressive experience in Strategy and/or Project Management
- PMP certification is an asset
- Demonstrated experience and success in developing, implementing and monitoring annual business plans
- Demonstrated experience and success in strategic planning, project management and leading large, complex change initiatives
- Demonstrated experience in conducting research, environment scans, analysis and collating data and presenting findings to leadership
- Change management skills to identify and provide support needed to achieve objectives
- Highly effective written, oral communication, and interpersonal skills
- Strong facilitation and presentation skills with the ability to present technical data in non-technical terms to different audiences
- Solid mentoring and coaching skills to provide instructions and guidance to staff
- Strong relationship management skills, including engaging, communicating with and collaborating with stakeholders
- Self-directed with an ability to organize, plan, prioritize and multi-task
- Excellent critical thinking abilities, analyzing information, problem-solving and making good decisions effectively
- Adept in the use of MS Office applications (e.g., Project, Word, Excel, Outlook, PowerPoint, etc.) and comfortable with new technology and training platforms
We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date.
What would give you the edge?
- Strong knowledge of the current role and service of community partners in order to identify gaps and determine future needs
- In-depth knowledge of our organization’s business strategies, objectives, priorities and programs, and related priorities and plans
- Knowledge of health care sector modernization, home care modernization and the role of Ontario Health Teams
- Ability to communicate in French or another language an asset
Who are we?
We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.
Why join us?
If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.
Equity, Inclusion, Diversity and Anti-Racism Commitment
Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
#LI-Hybrid
Operations Leader, Patient Services – Community Teams – SWM, SE, OAK HH MIL
Competition #: FY2324-140
Date Posted: February 16, 2024
Date Closed: Until Filled
Start Date: as soon as possible
Reports to: Director, Patient Services
Category: Temporary Full-Time until February 14, 2025
Team: Community Teams – South West Mississauga (SWM); South Etobicoke (SE); Oakville, Halton Hills and Milton (OAK HH MIL)
Primary assigned location: Mississauga Office – 2655 North Sheridan Way
If so, look at this rewarding career opportunity, working alongside a supportive and collaborative team of over 8,000 regulated healthcare and other professionals. We are amid a momentous time for healthcare in Ontario as we move to a more connected healthcare system through the Ontario Health Teams model of care.
What do we offer?
We know wellness is supported by work-life balance. In an inclusive culture committed to supporting your passion for continuous learning, growth and innovation, we offer:
- Attractive comprehensive compensation packages and benefits
- Valuable development opportunities
- Membership in a world-class defined benefit pension plan
POSITION SUMMARY
Reporting to the Director, Patient Services, the Operations Leader, Patient Services – Community Teams is responsible for organizing, coordinating, leading and supervising day-to-day operations of the Community Teams and supporting the placement function across teams. The Operations Leader is expected to provide leadership by example and aim to improve the team's performance by matching skills and resources to ensure the right work is in the right hands. This position will facilitate a service environment that promotes quality care to patients and caregivers in the communities, resulting in positive patient outcomes and a satisfying work environment.
What will you do?
Operational Leadership
- Provide coaching and mentorship for staff, oversee volumes, flow and timing, address any patient concerns related to placement and ensure that all documents are being completed correctly.
- Coordinate staff and business processes on a day to day operational basis for the team
- Participates and assists the Manager with attendance management
- Identifies staffing requirements in collaboration with the Patient Services Manager, to ensure adequate staffing levels
- Makes changes to the daily schedule as required, to address patient volumes and absenteeism
- Reports to the Manager, Patient Services issues related to performance to ensure staff meet quality standards, individual job performance expectations; and on-going staff development requirements
- When staff issues arise, assists Manager in collecting information on the presenting issues, and contributes to the outcomes and plan, where required.
- Performs scheduled audits to determine quality of assessment and care planning, including appropriate documentation using established audit tools and ensuring quality assurance.
- Under Manager’s direction, participates in the development of performance review documentation, participates in and/or conducts staff performance reviews
- Participate in interviews for Team Assistant and Care Coordinator positions.
- In collaboration with the Manager, interprets and implements organizational policy, collective agreement and any legislation applicable to patient care
- Identifies gaps in information necessary for the effective management of the team and evaluates the need to other departments for metrics development and implementation in collaboration with the Manager, Patient Services
- Authorizes staff time sheets, Requests for Leave/Time Request Forms, and/or expense claims
- Participates in implementing operational initiatives to meet identified performance indicators
- Supports other frontline roles, including Clinical Practice Lead, to create opportunities for professional development and growth
Patient Care Delivery
- In collaboration with the Manager, identify gaps in placement processes and communicate the challenges and potential solutions to the Leadership team
- Monitor the ongoing effectiveness, efficiency, and quality of placements through tools such as report analysis, patient surveys/feedback, chart audits, documentation reviews, and performance evaluations
- Work with the Manager and team to effectively manage and resolve patient and stakeholder complaints
- Assist the Manager with reviewing, investigating, and closing of ETMS events of low and medium risk
- Work with system partners, including Long-Term Care Homes, Hospitals, Community Service Sector, Primary Care, and others, to develop system solutions that benefit patient and caregiver outcomes and experience
- Use professional judgment, problem-solving, and mentoring skills to support and assist staff to analyze and respond appropriately to complex patient care situations
Leadership
- Participate in the development and successful implementation of the department’s annual priorities in alignment with the organizational priorities
- Implement and monitor tools and processes that enable the delivery of high quality and safe care
- In collaboration with the Manager reviews assess and/or recommend policy, procedures and/or programs that best meet the needs of the organization to deliver exceptional patient care
- Provide leadership to designated work groups, programs and/or committees as required
What must you have?
- University degree (or equivalent) in Social Sciences, Nursing, or Health Administration; preference will be given to regulated health professionals (RN, RSW, OT, PT, SLP)
- Four (4) to six (6) years of related experience, preferably in a unionized healthcare environment
- For Access Team only, experience in call centre management, Office Administration an asset
- Experience in or working knowledge of care coordination and/or system navigation an asset
- Experience in analyzing and interpreting data and the ability to translate data using Microsoft Office and other tools into useful information
- Technical working knowledge of scheduling methods and procedures
- Ability to safeguard confidential information in a responsible manner
- Excellent organizational, negotiating, and problem-solving skills
- Excellent planning and time management skills are required to manage multiple priorities and deadlines
- Working knowledge of medical terminology an asset
Home and Community Care Support Services has implemented a mandatory COVID-19 vaccination policy for all employees. As a condition of employment, successful applicants will be required to submit proof of COVID-19 vaccination status before start date.
What would give you the edge?
- Experience in a health care related environment
Who are we?
We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.
We empower you to be your best selves, do your best work and deliver the best possible patient experience for the diverse communities we serve.
Why Join Us?
If you’re interested in driving excellence in care and service delivery and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.
To apply for this vacancy please submit one document (MS Word or PDF) containing a resume and cover letter to mh.careers@hccontario.ca referencing “Competition Number: FY2324-080 – Operations Leader, Patient Services – Hospital Teams” in the email subject line.
All applications will be reviewed; however, only those selected for an interview will be contacted.
Committed to Diversity and Inclusion
In line with our fundamental values of collaboration, respect, integrity, and excellence, Home and Community Care Support Services is an inclusive employer that respects equity, inclusion, diversity, and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve.
We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during recruitment are available upon request.
CARE AND BE CARED FOR – THIS IS YOUR HOME
Are you a collaborative Database Developer/DBA (Business Intelligence Senior Analyst) professional with expertise in multiple business intelligence tools and methodologies? Do you enjoy analyzing and refining operational processes to improve efficiency? Are you passionate about exceptional health care and driven by a desire to help others?
Acting as a shared resource between Mississauga Halton and Toronto Central, the Database Developer/DBA is responsible for the design, development, implementation and administration of new and existing databases to meet business needs. This role will also involve designing, validating, and supporting implementation of products including complex reports, cubes and ETL processes across a suite of technical tools and environments. This role will also act as a technical resource for a team of Analysts, and support the organization through improving existing reporting, aggregating common data, and developing data structures that make existing processes and analysis more efficient.
What will you do?
- Administers, maintains Microsoft SQL Server databases through replication, index maintenance, software upgrade, performing backup and recovery
- Monitors, troubleshoots, isolates and optimizes database system performance
- Ensures data integrity by developing, testing, implementing and performing database maintenance functions and data audits
- Analyzes business requirements and designs database schemas, develops and implements stored procedures and triggers to enable Business Intelligence (BI) capability
- Builds processes to integrate large data files and databases from disparate systems
- Analyze current and future data reporting, analysis and dissemination needs, and identify the best tools and technology within the MH LHIN Decision Support tool set to achieve high performing, easily maintainable data delivery
- Design, develop, troubleshoot, debug, test and support implementation of efficient, high performing, and maintainable ETL processes, cubes, dashboards, ongoing and ad-hoc reports from multiple datasets.
- Review existing Business Intelligence operational reporting processes, to prioritize processes for redevelopment to improve quality, efficiency and maintainability of the processes to improve the reliability and timeliness of operational reporting
- Improve the speed, reliability, and maintainability of the Business Intelligence Team operational processes
- Work with other Business Intelligence and cross-functional team members to improve overall team use of best practice in decision of ongoing operational processes, reports and data structures
- Develop tools and data structures that simplify access to data and analysis of data from a variety of data sources
What do you need?
- University degree in health information management, management information systems, engineering, statistics or computer science (or equivalent combination of education and experience)
- Two (2) to four (4) years’ experience directly related to Database Administration and Business Intelligence/Data Warehousing in an environment with multiple production databases
- Four (4) to six (6) years related work experience with at least two (2) years' experience in a complex decision support environment, including designing and building data structures and ETLs that bring together data from multiple data sources
- Experience with multiple BI tools and methodologies, and familiarity with relational and dimensional data models, including reporting (using SQL queries, stored procedures, etc.), relational database management techniques, applications and tools (SQL Management Studio, SQL Server Integration Services (SSIS), SQL Server Analysis Services (SSAS), SQL Server Reporting Services (SSRS), PerformancePoint etc.)
- Development experience with tools such as Microsoft Visual Studio.NET, Microsoft SQL Server, C#, Python, R, etc.
- Knowledge of workbook, report and dashboard design in Tableau a plus
- Solid MS Office skills (Word, Excel, Outlook, PowerPoint, etc.)
- Excellent written and verbal communication skills
- Self-directed with the ability to handle concurrent tasks and organize daily workload in the presence of frequent interruptions
- Strong interpersonal skills with the ability to establish and maintain effective partnerships
What do we offer?
We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:
- Attractive comprehensive compensation packages and benefits
- Valuable development opportunities
- Membership in a world class defined benefit pension plan
Who are we?
We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.
Why join us?
If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.
Equity, Inclusion, Diversity and Anti-Racism Commitment
Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Are you an experienced Registered Nurse, Physiotherapist, Occupational Therapist, Social Worker, Dietician, or Speech Language Pathologist seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place.
As a Care Coordinator, you will assess and determine patient care needs and eligibility, provide access and referrals to community services, and engage with patients, caregivers and other health care practitioners. Whether you work in our office, in the community, or a health care facility – you will play a lead role in providing connected, accessible, patient-centred care – and be supported by our collaborative team that includes over 8,000 regulated health care and other professionals. As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.
Projected start date: April 22, 2024 with 7 weeks' mandatory full-time orientation.
You will be considered for all branches of interest within HNHB however we ask that you only apply to one branch location.
What will you do?
- In collaboration with patients and their families, assess care needs, determine eligibility for services, and develop individual care and service plans
- Link patients with service providers
- Coordinate and monitor care plan delivery
- Establish a helping relationship with patients and their families
- Balance patient needs and choices with available resources, ensuring patients’ values and preferences are respected
What must you have?
- Membership, in good standing, with the applicable regulatory body:
- College of Nurses of Ontario
- College of Physiotherapists of Ontario
- College of Occupational Therapists of Ontario
- Ontario College of Social Workers and Social Service Workers
- College of Audiologists and Speech Language Pathologists of Ontario
- College of Dietitians of Ontario
- 2 or more years of recent experience in community health or a related field
- Knowledge of the health care delivery system and community resources
- Excellent interpersonal, communication, assessment, problem-solving, and decision-making skills
- Effective time management, prioritization and organizational skills, with the ability to work independently and co-operatively in a busy multidisciplinary environment
- Established ability to accurately complete required documentation, reports and forms
- A valid driver’s licence and access to a reliable vehicle
- Proficient in a Windows environment
- Ability to provide a vulnerable sector background check
We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date.
What would give you the edge?
- Experience working with diverse patient groups, e.g., multicultural, homeless, palliative, acquired brain injury (ABI), mental health, geriatrics, pediatrics
- Case management experience or recent related community experience
- Ability to speak French or another second language
HOURS OF WORK:
Available shifts: Sunday - Saturday, 8:30am - 4:30pm, 10:00am – 6:00pm, 1:00pm – 9:00pm and 9am - 8pm.
AVAILABILITY REQUIREMENTS:
In order to maintain your employment status as a Part Time B Care Coordinator, you must provide the following availability:
Part-time B (PT B) is an employee who does not have any guaranteed hours of work but is one who is available;
- Minimum six shifts in a two week period, with availability on those days from 0830-2100. At least one day of availability per week must be a Monday or a Friday
- One (1) weekend out of three (3)
- Available for five (5) paid holidays in each fiscal year including Christmas and New Year’s day. Christmas and New Year’s Day availability will be rotated on a yearly basis and applicable to operational hours.
- Available forty-six (46) calendar weeks per year
- No more than 3 weeks’ off during summer period
- No more than fifty percent (50%) of PT B employees in a branch may make themselves unavailable in any one month. If there is a conflict in the non-availability indicated by employees, the conflict will be resolved on the basis of seniority
- All other availability must be submitted on the first (1st) day of the month for the following month. For July and August, Availability Templates must be submitted by May 1st. After the schedule has been posted, the PTB employee will have no obligations to availability except as scheduled.
What do we offer?
We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:
- Attractive comprehensive compensation packages and benefits
- Valuable development opportunities
- Membership in a world class defined benefit pension plan
Who we are?
We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.
If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.
Equity, Inclusion, Diversity and Anti-Racism Commitment
Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.